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    Why won't my home wifi work after jelly bean update?

    tatiana27

      My phone updated to jelly bean on tuesday morning, and i noticed i cannot connect to my home wifi.  It will connect at school or work however.  I have tried turning off and on my phone and my router.  I know its not my connection because my other devices all connect to it.  When i go to the wifi on my phone, it detects my home wifi with a full signal, but when i put the password in to connect, it says the signal is poor and it just repeatedly tries to connect.  Is there any way that i can get my wifi to work again?  If i have to and if there is a way i will uninstall jelly bean if thats the only way to get it to work again.

        • 1. Re: Why won't my home wifi work after jelly bean update?
          Elector

          Turn your modem and router on and off for a minute or so. if this works you are all set.

          after that minute plug in the modem first and wait for it to cycle up. Then turn on the router and wait for that to cycle up. as I said if you can connect then, you are all set.

           

          Now if that fails you may want to do a router firmware update if one is available. whatever make you have you can access the router via a home networked computer by typing 192.168.1.1 it will ask for a username and password. if you never changed the routers settings it is usually ADMIN and PASSWORD to get to the routers settings. there is a tab to check or download a firmware update if one is available but follow the directions to the letter.bsome routers require you to place the download file to your desktop and others will install on their own.

           

          Others have said getting a new router or modem fixed their issue. but borrow one first before you purchase another one.

          • 2. Re: Why won't my home wifi work after jelly bean update?
            PT1099

            You've got to be kidding? Get a new router or modem when it worked before? I had issues initially but seems to be working now, however, I have this little house flashing on and off next to the 4G?

            • 3. Re: Why won't my home wifi work after jelly bean update?
              Ann154

              PT1099 wrote:

               

              You've got to be kidding? Get a new router or modem when it worked before? I had issues initially but seems to be working now, however, I have this little house flashing on and off next to the 4G?

              Is it the same thing as the image in this discussion? What's this new icon on the status bar?

              • 4. Re: Why won't my home wifi work after jelly bean update?
                Elector

                Evidently your reading is "Got to be kidding"

                 

                I said do a reset of the modem and router.

                 

                I then said at the end of my post that others said to get another router.

                 

                I said to borrow one, not buy.

                • 5. Re: Why won't my home wifi work after jelly bean update?
                  breezex

                  Before buying a new router, if your router has settings for b/g/n try setting it to b/g only and then g only.  Try changing the channel it uses in case there is too much interference on the one it is currently using.

                  • 6. Re: Why won't my home wifi work after jelly bean update?
                    PT1099

                    Sorry if it seemed like this was directed at you, I have had so many problems with Verizon overall that I can see where people would be told to get a new modem/router by Verizon. After reading several comments from other people as well saying this it is hard to believe that when everything worked fine before and all other devices connect fine you shouldn't have to go changing all your settings. Verizon should take responsibility.  Resetting the modem and router is certainly worth trying. Again, this wasn't directed at you.

                    • 7. Re: Why won't my home wifi work after jelly bean update?
                      Elector

                      Ha ha no problem....

                       

                      Make sure to have your phone off while you are doing the reset on your modem and router.

                      turn off the modem first and then your router. if you have the modem router combo then just turn that off. then restart your modem first. make sure the modem is fully up and running. then do the same with the router.

                       

                      then turn on your cell and see if you can connect to your network. if you can problem solved.

                       

                      if not you may need a router firmware update. type 192.168.1.1 to access your router settings. since I don't know your make of router go to the makers web site or your owners manual to see if an update is applied. the access code for most routers is ADMIN-PASSWORD

                      If your modem is owned by time warner etc. you could just get a fresher new one for free from them, which I have read also works wonders.

                      • 8. Re: Why won't my home wifi work after jelly bean update?
                        BadRazrHD

                        Here is my current situation with a brand new Razr HD:

                         

                        -Linksys WRT54GL with updated firmware

                        -New Razr HD purchased 5 days ago

                        -System Version: 9.16.6.X926

                        -Android Version 4.1.2

                        -Build Number 9.8.1Q-62_VQW_MR-2

                         

                        My Mom got the same phone at the same time and has dropped calls, poor wifi signal and range, etc.

                         

                        I have fully set up my phone with apps and all settings perfect, cleared the system cache, one factory reset and input all app usernames and passwords again, etc.

                         

                        My phone is perfect, except for not connecting to wifi in a room downstairs from the router where all other devices, a Nook, 10-year old DELL laptop, and Droid Incredible get 4 full bars of wifi strength. This Razr does not connect at all and rarely if it does when I leave the door open gets one bar of strength and is useless.

                         

                        I love the phone so much I am reluctant to swap it out and lose all my app settings and customization. I read that it isn't mattering if you swap it out, still the same problem. But it's bothering me and I want it right so I went to the Verizon store today to test it and swap it out for a new different one. They don't perform tests and didn't know what I was talking about. Very abrasive staff and manager tried to research the issue for a half an hour, then said they had a call in to Motorola. If I wanted to swap it out I could but that would be my one swap and that's it.

                         

                        I have actually spent so much time and effort on this I wanted to get a MAXX HD for my wasted time and frustration. That is simply out of the question. I stood there with my phone connected to the Verizon wifi network in the store with one bar of wifi strength, while the display connected to the same network showed a full network signal all bars.

                         

                        They were so abrasive, demanding that it doesn't matter how many wifi bars you get it will still connect to the Internet. I said no that's not true this device will not connect in my bedroom while all other old devices get full wifi strength. They didn't care.

                         

                        They were so reluctant in the matter that I decided to walk out and watch for an update to Jelly Bean to solve the issue. People are taking their phones back and it doesn't fix this. It seems to be strictly a Jelly Bean update fix.

                         

                        I will watch my phone, only use wifi in large areas that usually work fine, etc. My question is: When will there be a Jelly Bean update pushed out to Razr HD owners on Jelly Bean so they will have comparable wifi and signal strength to every other wifi enabled device that exists?

                         

                        Thanks

                         

                        PS. I have tried every single router and phone setting mentioned on any forum. Same thing. This requires a 2nd update.

                        • 9. Re: Why won't my home wifi work after jelly bean update?
                          charliehorse25

                          But you're seriously telling him to borrow another router ? If the wifi network worked before the JB update, then its most likely an issue with the phone and/or Jelly Bean settings, not the router. Yeah cause when I have issues with my home network I just go next door and borrow my neighbors router, along with a cup of sugar......

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