4 Replies Latest reply: Mar 28, 2013 6:40 AM by Verizon Wireless Customer Support RSS

    Iphone 4s contacts disappeared

    Naturalla

      Hi

       

      Today I woke up to have no contacts in my phone. I did attempt to restore back up from my itunes and it didn't work. I used to have all my contacts backed up on verizon wireless when I had a blackberry..however, they don't seem to be on here any longer.

       

      HELP!

      How do I get them back??

        • 1. Re: Iphone 4s contacts disappeared
          cam829

          Me too!!  I downloaded 6.1.3 last night - today GONE!!!!   Nothing on Verizon backup.    Is it possible to get from iCloud??  if so, how?

          • 2. Re: Iphone 4s contacts disappeared
            Elector

            www.icloud.com

             

            You sign in with your user email address and password.

            It shows Mail, Calendar and Contacts. You must of set this up when you set up your iphone or ipad.

             

            The option to grab these things is on the website. Also the Find My iphone/ipad is available from this website.

             

            Hope that helps.

            • 3. Re: Iphone 4s contacts disappeared
              hepkit

              I had the same thing happen when I upgraded to 6.1.2 recently.  My daughter and I are both on the same plan with the same apple ID.  I lost all my own contacts and gained all hers.  I took my phone into Apple, who couldn't help me, and then to Verizon, who could.  Verizon was able to delete hers and restore my contacts to the point when I started using the iPhone, but I lost the last 1.5 years of added contacts.  Apple really needs to work this bug out.  What an enormous pain. 

               

              Good luck with yours.

              • 4. Re: Iphone 4s contacts disappeared
                Verizon Wireless Customer Support
                                 

                Naturalla, let's make sure that your contacts are restored. Have you tried Elector's step of signing into iCloud? Have your contacts been restored? Make sure that iCloud is set to backup your contacts. Go to Settings, iCloud and ensure contacts are set to On.

                When you originally synced your contacts to your phone, did you use VZ Contact Transfer? If the contacts haven't been backed up to My Verizon in over 30 days, that may be why they are no longer on the site. Please attempt VZ Contact Transfer just in case to see if any contacts transfer over http://vz.to/V8QSbZ.

                Let me know if you need further assistance.

                MarquiaF_VZW
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