4 Replies Latest reply: Mar 28, 2013 8:10 AM by Verizon Wireless Customer Support RSS

    Phone shut off when I plugged in charger

    chany0690

      I was listennig to music and reading a book on my phone and happened to plug in a charger. Now I understand that it is unwise to that but its a fairly new charger. Only a couple of months old and when I plugged in the charger my phone shut completely off and I've taken out the batter and sim card and micro and left it alone for about a minute or so and plugged everything in and the original charger to the phone and now it wont turn on and it's been about 20 minutes.

        • 1. Re: Phone shut off when I plugged in charger
          breezex

          Did the phone shut off because you plugged in the charger or did the battery die before you plugged in the charger?  Charge it for a couple of hours with the original charger and try again.  If the battery is dead and the original charger and cable will not charge it, try another charger and cable.

          • 2. Re: Phone shut off when I plugged in charger
            Verizon Wireless Customer Support
                             

            Chany0690, it sounds like you've done quite a bit to get your phone to work again and I want to help as well! When you said you plugged in a charger, was this the charger that came with the phone? If not, where did you get this charger? Was there a shock or anything when you plugged in the phone? Sometimes removing the battery a second time and holding the power button for about 10 seconds will work as well.

            Another thing to try is to take battery out, plug phone to USB port on a computer (without battery), computer should beep once phone is recognized, now insert battery and try to power phone on.

            Let me know if you need further assistance after this.

            MarquiaF_VZW
            Follow us on Twitter @VZWSupport

             
            • 3. Re: Phone shut off when I plugged in charger
              chany0690

              It actually turns out that it burnt out the phone completely but i had

              insurance so they sent me another one straight away...thank you for the

              suggestions though this will be saved

               

              On Thu, Mar 14, 2013 at 2:33 PM, Verizon Wireless Customer Support <

              • 4. Re: Phone shut off when I plugged in charger
                Verizon Wireless Customer Support
                                 

                Hi chany0690,

                I apologize for the delayed response, thanks for the update! We are here if you have any additional questions or concerns.


                Thanks for your involvement in our community forums,

                AyaniB_VZW

                Follow us on Twitter @VZWSupport