Email Accounts Not Working
mesterak
Newbie

I have an AOL e-mail account synced to my phone (Samsung stratosphere) along with my gmail account.  The AOL account is not working, and my emails are not being sent to my phone anymore.  The gmail account still works, but the AOL one does not.  Is there a way to take the AOL account off and re-add it to see if that fixes the problem or is there a way to rest it?

Thanks!

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Re: Email Accounts Not Working
RichAndJenn
Enthusiast - Level 1

I am having the same problem, also on a Samsung Stratosphere.  Saturday morning (February 23rd, when the original message was posted), my AOL email (which works fine on my home computer) stopped being received on my cellphone.  The last entry in my AOL inbox on my cellphone (which was only sent to the cellphone inbox, not to my AOL email on my desktop computer) was from donotreply@vzw.net stating:

"Your account ***@aol.com could not be authenticated.  If you have recently changed your email password, please enter the most current password in settings to continue receiving emails."

I haven't changed my password recently, but did go into settings and re-enter it just in case it had somehow become corrupted.  Still didn't work. 

Did you get the AOL to work again by resetting the account somehow?  Or are you still having this problem?

Was there some update Friday night that stopped AOL email from working properly?

Anyone other users or Tech Support know of how to fix it?

Thanks!

Rich

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Re: Email Accounts Not Working
mortb
Specialist - Level 3

Don't know why this is, but if you had followed the various threads about email and AOL (along with Yahoo) you will find that these two providers have caused a lot of headaches to a lot of people. Your ports are correct, everything is correct, but it still doesn't work. At this date, wish I can tell you how to fix it. But, unfortunately, I can't. At this date, I don't think that anyone can help. My suggestion is that all those you want to hear from, put on your Gmail contacts list. All those you do not want to hear from again, put on your AOL list.

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Re: Email Accounts Not Working
celis814
Newbie

I just got an update to my HTC.  Now, I get the error, "Unfortunately, email has stopped." 

Not happy!

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Re: Email Accounts Not Working
acarter23
Newbie

I have yahoo email and mine started doing the same thing, only last year. I got a 503 Server cannot connect message, called Verizon, set up the same account under "other", NOW I get a new error to validate my password more often than I would like to. Completely rediculous, it worked great before, if it ain't broke, don't fix it!

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Re: Email Accounts Not Working
tikibar1
Community Leader
Community Leader

This is a possible workaround rather than a fix, but ... have you tried using the Yahoo Mail app from Google Play?

Re: Email Accounts Not Working
RichAndJenn
Enthusiast - Level 1

When I try adding my same AOL account as "Others" (instead of AOL) my phone tells me it cannot add a duplicate account.  When I try removing my current AOL account I get the 503: Service Unavailable error.  I assumed my next step was to uninstall the email app then reinstall it?  But I try dragging it to the trashcan and it won't delete it.  Is it uninstallable?  My other plan is to look for a different email app, perhaps an AOL-specific email app.  Any suggestions?

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Re: Email Accounts Not Working
Ann154
Community Leader
Community Leader

Try clearing the data for the Email application. Settings > applications >manage applications > scroll down to the Email application. Select it and touch the clear data button.

You'll have to re-setup all the email accounts you had loaded.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Email Accounts Not Working
Ann154
Community Leader
Community Leader

Shoot. I forgot to mention select the "All Tab" once you are in the Manage Applications screen before scrolling down to the Email application.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Email Accounts Not Working
RichAndJenn
Enthusiast - Level 1

Thank you!  That worked well.  I cleared the data as you described, then re-added my AOL email as Others (which it then recognized as AOL and used the AOL icon to identify the account).  But now when I open it all the emails are there!  Hopefully it will continue to work.

Thanks everyone for your help!

Rich

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