So far I am very disappointed with the HomeFusion service. Within the first two weeks we had reached our data limit even with the computers and other devices being turned off. After calling Verizon we were informed that we had to turn the HomeFusion off when not in use to prevent excess data usage (Something that we weren't originally told). We had been under the impression that this would be like a regular wireless router and could be left on continuously when we signed up for it. Unfortunately this is the only form of "high speed" internet that is available to the area I live in. The HomeFusion has been very UNreliable thus far. We have to shut it off continuously and it randomly stops working while using it. I was hoping this would be an upgrade from the MiFi, but so far I don't see any difference. Considering the amount of money we are required to pay for this service, it should be a lot more reliable!! We had to increase our data plan and even then we have to keep the HomeFusion off the majority of the time because it seems to suck up so much of the data. It seems we have used twice the amount of data for wireless internet since switching from the MiFi to the HomeFusion.
The disconnecting multiple times daily has been reported by many threads on the "Broadband & Netbook Community".
Verizon's customer support seems to be aware of the disconnecting issue, at least at the start of the new year.
They claimed a fix would arrive in a matter of weeks, not days or months. I'm still waiting....
There's absolutely no reason to "turn off" Home Fusion, other than to reboot the bloody thing when it locks up due to its poor firmware. Make sure your WIFI network is secure and using the default WPA2 security, so that your neighbours can't use it!
Check your computers with a virus scanner and monitor the bandwidth/data used on each device.
I completely agree with everything you're saying. With Home Fusion, our two laptops and one wireless printer are using up data at probably three times the speed of the MiFi device,maybe more. I was simply dumbfounded when I first looked at the data report and saw 5 GB gobbled up in the first 10 hours after installation on Monday Feb. 25. Our online habits have not changed one bit - just email, reading newspapers, browsing webpages and shopping - no gaming, no Netflix, no streaming, no meaty downloads, etc. In just four days I've eaten up nearly 13 GB - how is this possible when we previously used 15-17 in a whole month? I had been led to believe that I could just leave the router on all the time, but then I saw data usages of .89 GB and .63 GB in the wee morning hours of two nights when everyone was asleep! So I've taken to turning it off overnight and when we're not using it, but there still seem to be phantom usages that appear in the report. And the data usage when the router is on is piling up at an alarming and inexplicable rate. We simply can't account for the high data usage based on what we do. On the plus side, Home Fusion has been fast and connections have been reliable, but my hopes that the faster 4G service would lower my usage and save me money have been dashed. And what's really weird is usage appearing in the report when the router is turned off, or when no one's been home! I don't have close neighbors so I don't see how anyone could be stealing my WIFI. I'll be contacting Verizon Customer Service, but unless these high usage issues can be resolved I'll be returning the router within the 14-day period. Looks like I'll be going back to the MiFi.
I feel your pain. We had previously had an Alltel usb modem with unlimited usage. When they were "retired' we decided to go with the Home Fusion for the same price but with 10 mg limit. Our average usage with the Alltel over 5 years was 5 mg / month, so we figured the 10 mg would be fine. Surprise! We went over the first month, carefully watching our usage, even with powering off our devices when not in use--no streaming, no downloading pics or music. This month we have used up 1/2 our mg in the first 10 days of the cycle. Something is wrong with this!
When you see unexplained usage, I would make sure that all of your computers are virus free and safely behind a firewall. Distributed denial of service attacks are conducted from bots running on unsuspecting user's computers. Spam relays are also set up this way if proxy servers are left open. You may not be using your bandwidth, but someone else may.
No you do not have to turn off the Home Fusion Service, If you are consistently being disconnected for the service, there is a problem with the the connection form your cantenna to the tower.
Go to 192.168.1.264 and enter admin and your router password to your router. You can see the signal strength from your cantenna to the tower.
If this is not reachable, or not accessible, there is a problem.
Call Verizon and have the cantenna relocated to a position where it can receive a better signal.
I am a technician for HF. Today i encountered a situation that I have seen multiple complaints about. The c/x states freq. dropped connection. Investigation showed me that the cantenna was "Green." There were a couple of brief blinks of a red light.. My STT showed a 93% signal at the present location. I proceeded with another cantenna and did some testing. The new cantenna with the battery indicated the same problem. I then tested in multiple locations on the home..No change. The cx is very upset at this time and I am out of answers..hense my post. Can I get some additional info so that in the future I may be able to provide a better resolution.
If ANYONE is considering home infusion, I highly recommend that you don't. As soon as my new billing cycle started after having home infusion installed, my data has gone through the roof.
It started on the 3rd day of the new cycle when I got a text saying that I had used 50% of my data for the month - 20 minutes later it was that I used 75% and 20 minutes later it was that I used 90%. I wasn't even home, nor was anyone else at home using it, because it is just me. Well, my cats, but really?
Version has insisted that it is my activity on the computer... but I haven't done anything different than I have over the past two years or more. They then claim it is the difference of the speed and signal of the infusion that accounts for the difference in data usage that I had on my wifi jetpack. It is everyone or everythings fault except with a problem with the home infusion.
Please explain how I went from an average of 9 gb/month to 25+ gb in 10 days. Of course, I called 9 days ago to try to get to the bottom of this issue that they claimed they would look into. I called 3 days later and they still claimed they would look into. Never a call back and in the meantime my usage just kept escallating, despite the fact that I was curtailing my usage and shutting down religeously. Called today and all I got was the run around.
Want out...that will be $340 to end the 23 months left on my contract. Of course at the rate they are hitting me with data usage, that might be the cheaper way to go. I'm already at $115 that they will demand from me and that is only if I get my plan changed to cover the amount of gb I've already gone over.
Not that it is any more comforting, but seeing that others are having the same issue tells me that I'm not wrong.... there is something majorly wrong with how home infusion's data usage.
I wish there was a solution here, but I'm sure everyone is in the same boat. Hopefully, if there are enough complaints, Verison will do something before more people get taken.
I have had HomeFusion for about 3 months. I have not seen the sucking data while nothing is running problem at all. When I am not at home I may go a week with only a few megabytes of data increase.
I have a few devices that connect to the outside word all of the time. DirectTv, Western Digital TV Live Hub, my Honeywell Thermostat, etc. When I am in the Home Office I use about 1GB per day.
We got HomeFusion connected 26 hours ago. I just looked at our data usage and we have already used 1,576 GB our of 10,000!!! NOW I am reading these posts. We are so disappointed. The MiFi is so slow and the HomeFusion is so fast, but, obviously we can't keep it if ***** so much data. We will be carefully eyeing the 14 day return. We did not turn it off last night and will do so tonight but, still, at that rate we just can't afford this product.
Either your computers had a number of software updates to download or you have a virus. I work from home and I am on WebEx doing screen shares with voice for up to 6 hours a day and I do not use that much data in a day. Also note I have a minimum of 7 devices always connected.
Home Fusion is TERRIBLE. The online price is quoted as $60.00 but VZ forced us into a share plan that put the bill at $80.00. We only have 1 device w/ VZ why in the world do we need a share plan!!!! Called VZ on it when they first did this and was told there was no other way. After calling VZ almost every month about issue after issue we finally got a rep that informed us that we DID NOT need to be on a share plan. Thanks VZ for overcharging us $20.00 for the last 7 months even after it was brought to your attention. Do you think they offered to reverse the charges that were incorrectly billed.....NO.
If you are thinking about signing up for HOME FUSION - DO NOT DO IT. Run from it as fast as you can.
When we decided to switch to Home Fusion, after 7 years with another wireless broadband provider, the salesperson asked how we would use it. We told him 99% of the time for e-mail, 1% for web research. NO movies, NO streaming TV shows, NO kid video games. "Well, 10 GB should be plenty for you!" We burned through 10 GB in 9 days, Verizon's answer to that was to double my rate plan and stick it to me. Now going through 20 GB in about 18 days so paying ridiculous overcharges. Gawd forbid what the cost would be if I was watching movies, TV shows and playing games. TOTALLY MISREPRESENTED. I now have to go into defensive mode, if I leave the computer for 10 minutes I shut their system down, won't leave my computer on overnight, and can't enjoy anything about this. I won't even watch a 90 second news story on video because I figure they will charge me $10 for a 90 second news video. BUT HERE'S THE REAL KICKER... Had a 6 week long project 2,000 miles away and took my computer with me. NOTHING connected to their system, and when I got back there were 186 data session charges during that 6 week absence. They can't explain it to me. Our nearest neighbor is 1/2 mile away and we are 800 feet off the road so no one knows we are here, even though they try to blame it on someone pirating our service. So they were going to schedule a service call, after the service was down for a week, and they set it up for our previous residence which was 1200 miles away, after we told them repeatedly to make sure they sent the tech to our new address. Verizon's support is pathetic, they totally ignore the comments about excessive data usage ON THEIR OWN WEBPAGE, and could not care less about your service being down. We never went over our data allotment for 7 years with our previous provider, and if you did it was $1 per GB. When the world is charging $3.50 per gallon for gas, Verizon's gas station is charging $25.00 a gallon. This is ridiculous. When there are literally thousands of complaints about excessive data usage and charges, they refuse to acknowledge any of it. This company does not deserve to be in business.
Did you check which devices have connected to your HF router? On the HF router, did you check how much traffic was downloaded vs. uploaded? Did you check the account usage as reported on the Verizon website? I would compare the usage as reported by the router against Verizon's. I personally don't believe in ghost data. If data is being used, it is by a device that you are not aware of (set-top box, gaming console, etc.) or a neighbor's device. Or, you have a virus on one of your devices that making use of the connection. I may not believe in ghost data from the device, but I would not rule out an accounting error on the Verizon side. I am not sure if Verizon is tracking the bytes on their side or HF uploads usage data periodically. Double counting could be an issue. If the Verizon side does the counting, then it is possible that different hardware/software is used in different locations and some of them are buggy.
Lastly, when you turn off your computer, do you see any activity (blinking lights) on the HF router?
I have been reading comments about HF and am currently afraid to try it. I have been using the Mi-Fi and every since my area has been upgraded to 4G my data usage has increased, no change in actual on-line usage. Made numerous calls to VZ with no satisfactory results. One representative actually told me that the data usage I'm seeing at My Verizon is an estimate. Wow! If estimating usage, and not actually metering it, I can better understand why data usage increases. I'll continue to review options for wireless internet.
I totally agree! We've had the home fusion for a total of 5 months. Besides the data cramming on our account, the service is the worst we have ever had! We have had the satellite tv providers out to our home many times, even trimmed trees just trying to have a good enough signal to be able to use their service. There are so many trees surrounding my house it is virtually impossible to receive a good signal. We do not have a good line of sight. When our home fusion was installed the technician had a hard time keeping the signal up, that was the first sign that this adventure would be a failure. Our internet constantly dropped throughout the day and night, the phone always had an extreme amount of static most of the time, worst phone service we have ever had as well. The "icing on the cake" was when we were unable to receive updates or downloads! When they say 4G lite they mean it, I did the research. It turns out that home fusion is as substandard a service as you can get. They claim to have done testing as to our signal and say everything is fine, we say if everything is so fine why are we unable to receive updates and downloads? We feel as though after all of the data cramming, not having decent phone service and substandard (worse than phone modem like internet service) we were robbed, we want a refund. People should not be treated this way
exactly the same prob here...we had to turn router and cantenna off to stop the bleeding when no device was "hooked up". we were always unplugging cantenna daily to reset connection , as many as 6 times a day. finally it stopped connecting. Techs emphatically told me i should never have to unplug cantenna more than once a week. but i re-set cantenna and router, etc.... It will be a week this coming thursday since they took my call. They promised me 24 hr call back...gave them TWO numbers to call me at. The only call i got was a manager follow up experience call...and on my alternate non verizon device. when i answered no one was there...no vm left for me to reply to. I am connecting thru a non verizon connection as i write this...
Wish I would have seen the posts about the phantom data usage before signing a 2 year contract for this service! Just saw that we were charged over 1 gig of data while we were asleep! Got by with 5 gigs a month on a mifi, and are going over 10 gigs on this ripoff with no changes in our habits. We will run away from Vzw forever once this contract is up. If a class-action suit is launched, let us know! Seems a bit nefarious when they meter the data and their equipment uses more! Is there a lawyer or congress person in the house? Consumer beware!
I have had the service for over 4 months and it has not worked since the technician left. The yellow light on the router flashes, I received a new router, it still does not work. How can they continue to bill me and never provide the service? maybe the FCC needs to know about this.
I've been using my own mobile broadband router, a CradlePoint CTR35 in conjunction with a LG Verizon VL600 mobile broadband card for several years now. I disabled the wireless features of the mobile broadband router and am using it as a gateway only running an ethernet cable from the mobile broadband router to the WAN (Internet) port of my Netgear router I use for the house. I have the mobile broadband router and card sitting next to a window and have had no issues to speak of maintaining a true 24/7 Internet connection over 4G. More importantly, my data usage as stated by Verizon month to month continues to be accurate though I've always felt the stated data usage by Verizon is inflated to some degree. I pay for the $80/month 10GB plan, every portion of 1GB over that being another $10. The only reason I was considering this Home Fusion product is because it offers the $120/month 30GB plan. Presently it's quite common for my home's monthly usage to equal or exceed 14GB which ends up costing me $120 or more for the month. Naturally the Home Fusion $120/month 30GB plan is very attractive to me, but after reading this thread and other feedback found on the Internet regarding this product there is no way I'm going to entertain this solution.
I'll point out as well that I have a separate Verizon account just for the mobile broadband card that I use for providing my home 24/7 Internet access. When Verizon introduced their family share plan I went over to that and the data usage for the card started going through the roof much like the replies here with respects to this Home Fusion product. I wasted hours on the phone with Verizon over the course of 3 months about this as my data usage continued to tip off the scales, seriously off the scales. I'm an IT professional that works full-time from home and consider myself more than capable when it comes to properly monitoring my home's data usage. After ruling out all other possibilities which I knew was a waste of time to begin with I removed my mobile broadband card from the family share plan and opened a new account with Verizon just for that card convinced from the very start that was the issue. Issue resolved. My data usage went right back month to month where it should be at that point and has been ever since. That being said, I did contact Verizon recently about these Home Fusion data plans asking them to consider offering these plans to their customers who already own mobile broadband cards not that we'll ever see that happen. At the very least they could perhaps offer these plans to those customers who they can verify per their billing address are not eligible for Verizon's other Internet service offerings. Is that too much to ask?
We've just finished our first year with Home Fusion. Similar to other comments I've read, our experience has been a mixed bag. On the plus side, when it works it is blazingly fast internet. The flip side of that is that we experience several "drops" a day where we lose internet access for 20-30 minutes. The weird thing is that sometimes the times are very consistent, for awhile we were losing internet at 6 AM *every* morning.
The service is pricey, but for our families internet usage this is the best option available to us. We don't do Netflix, Hulu, etc., but other than that we don't really restrict our internet usage. The kids play games online, and we watch YouTube videos every now and then. We typically use about 33 gigabytes a month. We have the 30 gigabyte plan, so we are paying about $150/month for internet service. It ***** to be so expensive, but I guess that's the price we pay for the privilege of living in a rural area.
My biggest desire for the service, aside from improving the reliability and eliminating the "drops", would be for some bigger data packages. The internet becomes more data intensive every day, and Verizon's packages don't keep up. I'd like to see them offer 40 and 50 gigabyte packages.
In the end, I don't regret going with Home Fusion. None of the wireless broadband options are without their own issues, but the speed of Verizon's offering is a strong selling point. At least until DSL or Cable makes an appearance in my neck of the woods...
We've had HF for about a year now. I wish I had other options from other carriers available, as HF really DOES NOT work.
Two major issues:
1. Link resets several times per day. A reset takes 10 minutes +/- and really interferes with working from home, etc.
2. Large data transfers on link are unreliable. Getting larger security/patch downloads for Microsoft/Mac is almost impossible. I've blown my data cap this month trying to download patches for my wife's Mac. Download- corrupt, try again- corrupt, etc.
Calling Verizon Support is useless: "Have you powered off your PC, the router and the antenna?" is about all they know how to "help with".
If Verizon could fix the technical issues with the HF service, I'd be much happier. These issues have been reported by many folks on the forums, yet Verizon seems to be deaf to them.
Sorry to hear of these negative results with home fusion. In my case, this is the best I could wish for. After horrible results with att I switched to home fusion and cannot be happier. My location is in the boonies of northern Michigan, without cable or dsl options it was homefusion or satellite. In a previous, much slower att plan I never used over 5gb but chose the 10 gb plan with homefusion just to be on the safe side. With the homefusion fast lane up and down I am still just at 5gb per month. After six months of steady reliable performance, I have no complaints. With att it was monthly calls to customer service that produced nothing but hours of run around.
Maybe ther is some troublshooting to be done in your particular situations. In any event I wish you all better luck.
I recently had Home Fusion installed. I love the speed of it but that is the only thing I like. I don't like the times when you cannot access the internet because it won't connect. Also the data usage restrictions are a real problem. I got the 10g plan and have had to upgrade one month already. I am the only person using 1 computer, a smartphone and a kindle. The Kindle seems to use up a lot of data but my issue is that Verizons plans are for such a small about of data a month and the price compared to other providers. I would like to know if anyone knows who to address these issues with to get the message to Verizon that this is a big problem. I don't know how anyone with kids can use this service without going over even the 30g plan. I know that Comcast allows 300g per month on their plan and At&T allows 150g. So why so little data allowance at such a high price with Verizon? I think they need to look at this problem and try and make this a more user friendly service for us consumers. Verizon customer service has been very nice about this issue when I have contacted them but they really don't seem to understand the whole scope of issues this service presents to the customer. Who wants to be so worried each time they use their devices that they are going to go over their limit. It just makes it stressful and not a nice experience to know that you will be getting that data alert with a lot of time left for that month.
Geez!!! I just had this Fusion installed last Tuesday. And I'm already at this site! Tired of daily rebooting. Just glad I'm in my 14 day trial period. This thing is SO getting returned. Just glad I have'nt disconnected my Sprint yet. I've needed it for backup this last week, and now am convinced to stick with them.
All these promises from Verizon about "how fast it is, how much data we provide, we have all the towers, etc." None of this matters if Verizon can't keep me connected.
I've had home fusion about a year, I am glad I have not had the issues some of you seem to have, I am on the 30 GB a month data cap and I have never gone over. I have 2 tablets, 2 (sprint phones) and 2 laptops connected at all times, but I also have window auto update shut off just in case. In town there is Comcast internet which is only about 50 Bucks a month for 25 Mbps and basically unlimited data, but for me I am way out in the country and have no options except satellite which is bad for gaming ( which I do a lot of), World of Warcraft and Diablo 3 and I have still never gone over the data cap. I just wish there was either more data per month for the price I pay; 125 bucks a month (double that of comcast, 25Mbps and unlimited) or it should be cheaper for the 30 GB a month cap. When I moved out to the country and had HF put in I had to seriously change my habits from being in town on comcast. I don't surf the web that much anymore, added add-block pro to chrome so it takes off all video advertisements on webpages, put FB purity extension on chrome to take all adds on facebook, basically anything I could find to slow data usage I offset most downloads of tv shows or streaming music/video or mp3 downloads by using my phone (thank god I am sprint unlimited for life) and I get 4G on sprint so that may be why I have not had any issues some are talking about on the forum. Something is definately wrong with your connections for data usage like that, even World of warcraft (big MMorpg) with 1000's ppl logged into one server only uses about 80-200 MB of data per hour depending on what you are doing in the game and diablo 3 is even less than that per hour. All I know is I can't wait to move back into town when we buy our house so I can get back to not worrying about data usage.