Yikes! I'm very sorry to hear that the device you are working on is causing such problems. I understand the importance of having a properly functioning device. When it comes to the listed details of the battery exploding, the device more than likely has physical damage or corrosion causing the non power issue. Does the user of the device have insurance? If so, they may be able to file an insurance claim by visiting http://bit.ly/07CrqPK Also, have the user confirmed if they are eligible for upgrade by dialing #UPG?
Since the soft reset method is not working, the only other option we could try would be a hard reset. However, a hard reset will remove the desired pictures on the device. If you wish to proceed with this option, please visit http://vz.to/sH3ays
Please let us know if we can be of any further assistance, thanks!
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