3 Replies Latest reply on Jan 29, 2013 6:35 PM by cynmarhan

    Samsung Brightside phone; touch screen not working at all


      I bought my son a Samsung Brightside and the touch screen quit working on him one day. I have taken the battery out overnight and that didn't seem to help. I updated to all the latest firmware updates and still nothing. I was able to navigate to the security menu through using the keypad but for some reason I can't hit/select yes to do a reset of settings or total reset of the phone using the keypad. One of his other friends has the same issue. Is there a phone code I can use to force a reset of settings that might possibly do it? I got to believe this is an issue that other folks have experienced. If there is a solution other than swapping out the phone please let me know!!!!!!!!