Oh, No. We've got to get your device back up and running. It sounds like you have a potential software issue on your phone that may be causing these issues. This is not a known issue for this phone. However, if you have several applications downloaded to your phone, it may be affecting the performance of your phone.
I recommend that you hard reset your phone. Since your screen is frozen on the "Dual Core" logo, you will need to power your device off by briefly removing the battery and then placing the battery back into your device. While the device is powered off, press/hold the power button and Volume Up/Down button. You will see a reboot screen pop up. I hope this works for you. If not, then I am anticipating your reply to further assist you or you may access our device support website http://bit.ly/y5iuoj ^LH