Verizon Reception and Customer Service On Extreme Decline

[Eking2013]

My husband has been a loyal Verizon customer for almost a decade and I was on Tmobile several years back.  He told me that Verizon was great and it was true...3 years ago, and so I decided to cancel my Tmobile service and join Verizon....even though it was much more expensive.  Verizon use to be known as the more expensive, but much better quality and reception carrier...(e.g. "Can you hear me now?" commercials, which funny, have now dropped off the face of the earth).   So we both had been on Verizon and been paying an arm and a leg and of course, we buy their phones, which come with these limited warranties and essentially stop working before the contract term is up, you end up renewing your contract.  We had no problem with doing this and I was able to get an IPhone 4S before the IPhone 5 came out.  That was middle of last year, and we had noticed the service was starting to go bad, but the people at the Corporate Verizon Store told me they were working on it and it would get better.  So I signed on the dotted line...and little did I know because I got another phone, the people at the store decided to add some "third phantom line" I didn't even know about so my bill jumped!  So we have two phones and are paying for three!  My bill runs for two phones with limited data and minutes to around $170.00-$190.00...which is fine if the service was worth anything.  But the service has just been going down the drain!  My calls get dropped, they go in and out, my emails don't load, the internet doesn't work half the time and my husband pretty much completely can't use his phone - he can't ever get any emails and never has reception.  I have to leave him voicemails or text him to call me because his phone always just goes straight to v/m.   So, we were pretty much fed up - we wanted to stick it out because my husband had been such a long time customer and we were hoping things with get better, but they didnt.  My husband was always telling me how great customer service was, and if you call them they will take care of you...but I don't know how they could make the service better. 

But anyways, we call trying to see what the termination fee was and wow...$300+ for each line including a line no one told me they added on?  Seems like fraud.  So I googled it and apparently this was a big issues with Verizon doubling cancellation fees - how can they get away with this?  They said it goes down $10 for every month up until the day the contract terminates and even if you cancel a day before it would be over $100...So we were looking at $900+ to terminate!  Okay, fine, so seems like we are stuck apparently.  Funny, because when I went in 2012 to get a new phone, I explicitly asked if there was anything different (my friends who HAD verizon told me to be careful because Verizon is getting worse and worse and really sneaky) and they guy failed to mention that they doubled the cancellation fee...misrepresentation?  So we said fine, if we are stuck with awful service for a few more years, well we don't want to pay a premium for bad service (in fact, we were thinking to just get another phone with someone else in the mean time because we both need the phones and data packages for our work in Corporate America)...and we were paying $168 and the lady told us she can drop us down to $175...um...wait you are trying to upsell me?  I know how much I pay each month.  Unreal.  And the lady at customer service was literally arguing with us.  It was unreal!  What happened Verizon??  I was really taken aback and we kept asking to talk to a supervisor because she was so unprofessional and rude and clearly trying to rip us off and she kept refusing for 30 minutes...Its been almost 2 hours on the phone with them and they said okay, we'll try to give you a tiny bit of credit and oh yeah, it takes 5 minutes to load one page on the internet and your calls get dropped and your email doesnt work?  Too bad, wait out your contract....I will be sure to tell all my friends and family members just how awful Verizon has become because I am just beyond disappointed.

[commonsense101]

1. Verizon doesn't make any phones, the warranty comes from the manufacture. It is a one year limited waranty, same as ANY electronic device (hard drive, monitor, usb etc etc)

you bought a subsizied phone, you didnt pay full price that is why there is an ETF..it is not some trick or scam, it is common sense. (removed)

2. verizon ad campaigns change, watch the superbowl last year there was a can you hear me now commercial.

3. verizon invests more into its network than all the other carriers combined every year. Not every area will get the same service, some carriers are stronger than others.. what city do you live in?

4. you pay for service, you get service. there is no loyalty here.

5. where do you calls drop? have you tried marking them and putting in a ticket?

6. where does your data drop, email not loading? are you indoors when this happens?

7. Where is your husband when you call him and and it goes to VM, does he turn his phone off when he is at work?

Comment edited as required by the Terms of Service.

Message was edited by: Admin Moderator