5 Replies Latest reply on Nov 21, 2013 4:49 AM by robiam

    Samsung Stratosphere Boot Loop


      Hey guys,


      I took my Stratosphere off the charger and went to send a text message. At this point the phone turned off and went into a boot loop (showing the Samsung logo and turning off continuously). I googled fixes and tried the Hard Factory Reset, but as the screen switches to the menu which includes the Factory Reset option, the phone turns off!


      Has anyone else experienced this and found a fix? Any help would be greatly appreciated!

        • 1. Re: Samsung Stratosphere Boot Loop
          Verizon Wireless Customer Support

          Hey there, rb413!
          It's hard to say what may have happened to cause this.
          If something like this ever happened again, you should proceed with the steps of soft resetting the device.
          If that works, you can then proceed with the factory reset http://bit.ly/Udl5Ac.
          If you still aren't able to factory reset the only other option would be to replace the device if it is still under warranty with no physical/liquid damage.

          Tamara H.
          Follow us on Twitter @VZWSupport

          • 2. Re: Samsung Stratosphere Boot Loop

            This is a somewhat common occurrence with my Strat. Seems to be common to this device in general looking at the number of times this is asked on the Internet....


            The way I fix it is to go into recovery mode. The first link that the support tech supplied above is absolutely no use (does that tech even know what a boot loop is??) as you cannot get to the powerdown screen, because the phone never boots up (just flashes the Samsung logo over and over as it tries and restarts...).


            The second link is just a copy of the first link and is also useless in this case.


            What you want to try is the "Alternative Method" listed about halfway down this VZW help page: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47757

            • 3. Re: Samsung Stratosphere Boot Loop

              The alternate method will reboot and fix this problem.  You will have to go through initial set up, add Google account, and re download any extra apps.  You will be prompted to sync contact from VZ backup.  It will not effect contents of SD card.


              My phone had been running slower and slower for a month or two.  It would take a minute or more for dialer to load.  Finally it went into boot loop.  Now it is fast again.  I believe the reason for the problem is that when you get close to filling up the 2.19GB of internal memory [out of 4GB] reserved for apps this slowness and behavior starts.  Keep track of this from settings menu or task manager.

              • 4. Re: Samsung Stratosphere Boot Loop

                It took me about 7 hard reset tries and it finally broke loose!  Thanks for the information.  I hope it will last.

                • 5. Re: Samsung Stratosphere Boot Loop

                  ok i have looked this phone over and it does it because of the cheap faulty power switch made by samsung if you have some know how you can replace the power button and you shouldnt have the problem again