HSteiner, we can certainly get this resolved and get your device up and running. Here are the steps to unlock the SIM card via My Verizon.
1. Sign in to My Verizon.
2. Locate the I Want To... section.
3. Click More Actions.
4. In the DEVICE column select Phone Details.
5. Select Unlock SIM (PUK) Now. The Default PIN and Personal Unblocking Key display.
If you're still having trouble after this step, we'll need to access your account to reset. I'm following you. Please send me a direct message.
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