1 Reply Latest reply on Jan 15, 2013 2:01 PM by Verizon Wireless Customer Support Branched to a new discussion.



      I didn't mean to but i locked my Sim card. and i need my puk code reset and im not sure on what to put in for the "new sim pin code" after i enter the puk code on verizon, if someone could please help me i would really be happy.


      love the droid razr but this one issue that just happened.


      thank you,




      message me or reply to post on here if you can reset it or help me.

        • 1. Re: PUK CODE RESET
          Verizon Wireless Customer Support

          HSteiner, we can certainly get this resolved and get your device up and running. Here are the steps to unlock the SIM card via My Verizon.

          1. Sign in to My Verizon.
          2. Locate the I Want To... section.
          3. Click More Actions.
          4. In the DEVICE column select Phone Details.
          5. Select Unlock SIM (PUK) Now. The Default PIN and Personal Unblocking Key display.

          If you're still having trouble after this step, we'll need to access your account to reset. I'm following you. Please send me a direct message.

          Follow us on Twitter @VZWSupport