I just bought the Galaxy Note II. My previous phone is a Galaxy S3. I notice that my Galaxy Note II seems to hang up when I'm doing Speed Test to where it does nothing and gives a "Network Communication Error". I try other apps such as Facebook and I get "No connection". I take the SIM card out and put it in my Galaxy S3 and have the phones side by side and I have no problems what so ever! This tells me that there is nothing wrong with the network or the area I am in it has to be the Galaxy Note II. I took the Note II back and got a replacement and it is doing the same thing. The Galaxy S3 is still working fine. So as of right now the Galaxy Note II is pretty much useless to me and I'm very disappointed I'm unable to use this phone. There must be a design flaw but it works fine in the store. Speed Test worked every single time. But it makes no sense I have the S3 and Note II side by side at my work and the Note II doesn't work at all but the S3 works fine. Both Samsung, both Verizon. I've pulled the battery out while the Note II is on (resets 4G chip). It works for one Speed Test then craps out. I've done *228 and that helped for about 20 minutes and still web pages and apps work shotty at best. I've pulled the SIM card in and out, etc...I've even reset the phone back to factory and still the same thing. Has anyone experienced this problem? Can anyone provide a solution? I'd to hate to return this phone because I really love it but with super bad connection issues it hardly worth the money I paid for it not working. Any help would be great...Thanks!
It really didn't do any good anyways. I'm just trying to get this thing to work as good as my S3....side by side and night and day different between the two. I know it's SIM card driven. Just running out of options other than to return it. I have 30 days so I'm hoping to find a fix by then.
Yes I too seems have a problem when my galaxy note2 when it's connected to a wi-fi .......apps that requires web access cant connect and times out! I re-powered the phone and noticed it works only when I used the 4G network! What gives? Does Verizon made the phone usable only when you use their network and not on Wi-fi mode? Im trying to save my Data plan which was limited since my phone upgrade so when Wi-fi are availble I want to use that option! ANYONE ELSE HAVE THIS PROBLEM?
I know how important it is to have a working phone. I too have recently purchased the Note II and I really do love it. I want to make sure we get this issue resolved so that you are able to enjoy your device as much as I do. When swapping the sim card between the two devices, you want to make sure that your old device is powered off. If you have your old device powered on, it could be interfering with the signal on your new device. Keep us updated on the issue.
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Hi Verizon! So I still have my Note 2. I have since passed my Galaxy S3 to my girl in Ukraine. So I'm left the note 2...still...same problem. Here's the thing. It only happens at work. But like I said before...the Galaxy S3 worked fine and my work uses Verizon repeaters. Everyone else with a Verizon 4G phone does not have this problem. They actaully site great reception because of the repeaters. I saw on Drippler that an update is supposed to come out to strengthen the antenna. So I must not be the only person with this problem. One second it works fine, in the same spot the next second I dont get a network connection. Since I use my hotspot for EVERYTHING here at work I'm unable to use my phones internet. Talk about fustration! I've tried everything to get this to work and nothing...I get outside of work and its fine...works perfect. I just dont understand why it works great one second and next nothing. I was trying to give it some time thinking it would fix itself but nothing. When does this new update roll out? And off the subject...when are you going to fix the multitasking feature?
i hate to say this, but you probably should have returned it and kept the gsiii. if a factory reset didn't work, and a replacement device didn't work, then i don't see what would possibly work, other than an update that includes new/different radios. the problem with that is that it may never happen. as far as the multitasking goes, i don't expect them to "fix" the feature since it was verizon who removed the ability to add any of the apps.
Well Drippler specified that an update is supposed to come out that will update the baseband antenna for better reception. So this has to be a known issue. If the Galaxy S3 worked fine and every one else's phone inside this building, that has Verizon, and their 4g works great, the Note 2 should also. For instance, the other day it worked fine...a bit sketchy here and there for the most part worked all night with fast speeds. Tonight, as I write this, I had to reboot my phone several times to send the screen shots I just took to show the Network Communication Issue I'm referring to. Yet my coworkers phone right beside me is working great...I mean RIGHT beside me! I really this problem fixed Verizon. I can't say it's the building I'm in when every other phone works in it but mine Note 2. I can do a service call and take it back I'm sure but I don't see the good that's going to do. But maybe, just maybe it will work if I do that. Please see below for reference
On the Galaxy Note II, for some odd reason, the bars are grey, not blue like on other Androids. You have a light grey for the working bars, and a dark, almost invisible grey for the non-working bars. Currently, my Note II shows three light (or bright) grey bars and two dull, almost invisible bars. Strange that this phone is different in that respect.
Hi. I am replying to this post because I believe I am experiencing a similar problem. The wifi on the phone (home network) was fine until yesterday. Now I just get a "webpage not available" message for all sites over wifi. I will note that A: the network is not the problem as all of my other devices are getting the internet just fine and B: the phone has a strong signal and a correct password and shows that it is connected to the network, but doesn't get any internet. As you can imagine this is very annoying as I prefer to use the phone over wifi whenever possible. I love the phone and a really don't want this to be a dealbreaker- please help!
I was able to get mine working by going to my Router settings and enabling Wireless MAC addresses filter. If your router model has this option I would suggest to try it . Also it increases your wireless network by only allowing specific wireless device(s) access your home network. Hope this will help you!
I'm experiencing the same problem on two Galaxy Note II devices using 3 Verizon SIM cards.
This is what I've tried so far.
Verizon SIM card 1 in Galaxy Note II = Error message "No Network Connection": No signal found for mobile networks.
Verizon SIM card 2 in Galaxy Note II = Error message "No Network Connection": No signal found for mobile networks.
Verizon SIM card 3 in Galaxy Note II = Error message "No Network Connection": No signal found for mobile networks.
AT&T SIM card in Galaxy Note II = Mobile Data functional. No problems found.
Verizon SIM card 2 in Motorola Droid Razr Max = Mobile Data functional. No problems found.
Verizon SIM card 3 in Motorola Droid Razr Max = Mobile Data functional. No problems found.
It's the Samsung Galaxy Note II. I think it has problems with Verizon.
On another note, I noticed that the only two networks stated in the phone networks sections is AT&T and US. I think Verizon should be there right?
I had a similar problem with my service and Note II. I had used *228 (now I know not to use that anymore) and it worked for a while, then I couldn't get 4G at all so Verizon recommended bringing it in for a SIM card swap and that seems to have solved the problems. I can use phone at home with WI-FI, it automatically switches to it when I'm home then goes to 3G or 4G depending on the area I'm in.
I had a problem where I had 3 bars or less of 3G coverage and it wouldn't connect to the network at all. Verizon advised me to turn off my WI-FI on the Note II and then it connected with 3G fine. So I think it depends on the strength of the 3G (maybe 4g, not sure on that) for connection to internet and interference with the internal Wi-fi on the Note II.
This is the exact problem I am having! I think Verizon is restricting our access in areas of high usage. They said the network in my area should be fine although i haven't been able to test any other Verizon 4G devices in my apartment.
This issue just started for me about 7-10 days ago around the end of my first billing cycle with my note 2. Very suspicious!
My connection to 4G used to be excellent in my apartment. Before I started having problems I was able to easily pull up to 15Mbps for the duration of the battery with very minimal connection losses or none at all.
My main issue is staying connected to a working 4G connection. If i can get it to connect to 4G at all (usually after a restart or bettery pull) it will work for about 5 minutes then not work anymore. The 4G icon will still be displayed in the status bar but the arrows will not light up and no apps or anything else requiring data will work. Eventually (maybe 20 minutes or more) it will switch to 3G and i will have a decent connection (about 1.5Mbps) but this is not what i am paying for and is unacceptable.
My phone will only have the issue when I am at home which is the location where I use the most data (in excess of 70GB/month). My phone seems to work flawlessly everywhere else though. Strangely, this still occurs when the gps and all location services are turned off but i assume Verizon still knows where you are based on which towers you are pulling from.
I recently OTA updated to the new 4.1.2 and its still not fixed!!! i am having the exact same issues still!!!!!
I still am supposed to try a factory reset but i really don't want to lose all my data and have to re-install everything, especially since I doubt it will fix anything.
PLEASE FIX THIS VERIZON OR I WILL NOT PAY MY BILL!!!!!!!!!!
We want you to be able to get the speed you need, MScafetta. With the use of a 4G device, our Network Optimization http://vz.to/16IoC5f doesn't go into effect, so we are not limiting your usage. Have you tried removing and reinserting your SIM to refresh your phone's connection with our network in addition to the battery pull you already completed? Do you remember downloading any new application within a few days of this trouble happening? Do you have any battery saver, task killer, or antivirus applications installed? Removing apps http://vz.to/18IB8OQ like that or sometimes the most recent few apps can resolve connection trouble without the need to reset your phone completely.
You mentioned your phone works flawlessly anywhere except inside of your apartment. Please keep in mind indoor service can be a bit tricky to get past the building interference and the Network Extender http://bit.ly/AKkC is a great way to get past that indoor limitation and bring great coverage indoors.
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I have the same issues. When I am outside it will connect to 4G but inside it goes to 3G. My wife's RAZR max stays on 4G and the S3 my sister in law has stays on 4G. Mine is the only one that switches to 3G. I am very disappointed in the signal strength of this phone. Is the only cure a full reset? And if that does not work then do I have to get a replacement? I have had horrible problems with replacement phones.