1 Reply Latest reply on Dec 7, 2012 11:39 AM by Verizon Wireless Customer Support

    My phone screen won't light up! Help


      My phone was working fine one day.  The next day it wouldn't light up when I tried to use it. It hasn't dropped in water and had no hard fall.  I can't get any info out of it like this to even transfer to another phone.  I tried pulling the battery already - didn't work.  What can I do?

        • 1. Re: My phone screen won't light up! Help
          Verizon Wireless Customer Support

          Hi Debratheteacher,

          Oh no! I know how important it is to have a working phone. Have you tried using another battery? Also, try connecting the phone to another wall charger. If you have tried all these steps and your phone still doesn't power on, we might have to replace it. Let us know what the result are of the additional troubleshooting steps.


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