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    Razr M - Can't transfer pictures from internal storage to SD card?

    betts215

      I am having an issue with my Razr M with transfering pictures from my internal storage (gallery) to my SD card.  I have had this phone for a little over a month and had transfered pics once before the Jelly Bean update. Now the option to transfer anything from the phone to SD card has disappeared. 

       

      http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=63950#tosd

       

      Above is the link for verizon support on how to do the transfer. This is what it says:

      Transfer from internal device storage to a removable SD card

      1. From a home screen, select Apps ( Apps icon located at the bottom).
      2. From the APPS tab, select Settings.
      3. From the DEVICE section, select Storage.
      4. From the INTERNAL STORAGE section, select Manage internal storage.
      5. Select (check) Pictures / Movies.
      6. Select Move.

       

      MY problem is the "select Manage internal storage" option has vanished from my phone!  SO I can't move anything on my phone to SD card.

      How do I get this fixed? Anyone else having this problem?  I have unmounted and remounted my card and have turned off my phone a few times to see if it would reboot and reappear...but nothing has changed.

        • 1. Re: Razr M - Can't transfer pictures from internal storage to SD card?
          betts215

          My husbands phone is having the same problem.  Is anyone else out there having this issue?

          • 2. Re: Razr M - Can't transfer pictures from internal storage to SD card?
            JJH

            What I do is just attach the phone with a USB cable to a PC.

            Then copy files from "internal storage" to "SD card"

            • 3. Re: Razr M - Can't transfer pictures from internal storage to SD card?
              WxGirl

              I ran into this yesterday. I called VERIZON tech support and they truly believed the "Manage Internal Storage" should be on the phone and the fact that it was not surprised even their Tier 2 specialist.  She thought maybe it was because I was so low on internal storage that it caused the managing function to disappear.  By the way, the fact that pictures and movies you take/make are default stored internally with RAZR M having just 8 GB is not really a good idea either.  We ended up moving everything to SD card using "Files" app on the phone, but some experts like other apps. You can see their answer at:

              https://community.verizonwireless.com/message/924682#924682

               

              Now back to the lack of "Manage Internal Storage"...as it turns out, my husband has the same phone, and had used very little internal storage. I checked his "storage" app and sure enough NO "Manage Internal Storage"  I have two boys that have regular DROID RAZRs so I checked theirs...and sure enough they have "Manage Internal Storage."  So, I hope that Verizon reads this thread...it will save them time in helping customers.  Also, I hope whoever left it out AND defaulted the storing of pics/movies to the internal storage offers a patch to change BOTH things: default store to SD card if one is installed/mounted, and put the "manage internal storage" BACK!  Meanwhile, I recommend you change storage location AND use a file manager app to move data if you are running into space limitations.

              • 4. Re: Razr M - Can't transfer pictures from internal storage to SD card?
                scout25

                Not sure if this will help, but this is what I did and I think it worked?

                 

                1. Hit your menu button on your home screen.

                2. Then hit the button/icon that says Files.

                3. Next, Device storage, which is on the top on mine.

                4. Find your pictures and hold your selection down till in is highlighted.  Mine said "Pictures" and had hundreds of items, compared to the other files.

                5. You will find a icon (of six to choose from) along the bottom. It's the third from the left, a box with an arrow pointing to the right in it. Select it. It should then flash "locate a destination".

                6.Choose the "1 selected" on top, next to the "file" looking icon.

                7. Then pick "SD card"

                 

                I think this worked for me, hope it helps...

                • 5. Re: Razr M - Can't transfer pictures from internal storage to SD card?
                  zyx

                  I have this same problem with the Razr Maxx after the Jelly Bean update (VZW updated my phone 3/23/2013). The option was there before, now it is gone.

                  • 6. Re: Razr M - Can't transfer pictures from internal storage to SD card?
                    opus01robin

                    This answer is **************.  I have been on the phone for 2 DAYS trying to get a straight answer from Verizon about this problem.  They keep giving me the same answer.  LISTEN UP!!!! THERE IS NO LONGER A MENU ITEM CALLED Manage Internal Storage available.  I just got this piece of crap phone how do I use an sd card for storage of downloaded Apps and music??? I have podcast that are taking up the internal memory.  I'm so dissatisfied I may chuck the phone and get a windows 8 phone.  At least it does what it says it will do.

                     

                    <Post edited for profanity per the Verizon Wireless Terms of Service.>

                     

                    Message was edited by: Verizon Moderator

                    • 7. Re: Razr M - Can't transfer pictures from internal storage to SD card?
                      rcschnoor

                      Although I am unaware if my phone had the manage internal storage prior to the JB update, it does not have it now.

                       

                      Regardless, I normally use a file manager app such as ES File Explorer to move files between the internal storage and the SD card.

                      • 8. Re: Razr M - Can't transfer pictures from internal storage to SD card?
                        catgnc

                        Thanks for the tip. This worked for a folder with a few files, but unfortunately not a picture folder with lots of files. I finally gave up and copied everything to my laptop so I wouldn't lose them when I get yet another new phone. I am waiting for a replacement phone now - on day 5 of ownership, I took my Razr M out of it's flip stand in the morning and the camera glass was cracked.  I am torn between waiting for the insurance company to get the phone in stock to replace this one, or taking my business elsewhere. There are many things I like about the phone, but also many things that make it inferior and "user unfriendly" as compared to the 2-1/2 year old Droid 3 it replaced. The service at the Verizon store definitely left a lot to be desired when I went for assistance about the storage issue and the cracked camera glass.

                        • 9. Re: Razr M - Can't transfer pictures from internal storage to SD card?
                          jazz50

                          I just tried scout25's method and it worked on my Razr M.  He only left out one final step.  I will copy his post and and add my step in color.  Thanks scout25!

                           

                          1. Hit your menu button on your home screen.

                          2. Then hit the button/icon that says Files.

                          3. Next, Device storage, which is on the top on mine.

                          4. Find your pictures and hold your selection down till in is highlighted.  Mine said "Pictures" and had hundreds of items, compared to the other files.

                          5. You will find a icon (of six to choose from) along the bottom. It's the third from the left, a box with an arrow pointing to the right in it. Select it. It should then flash "locate a destination".

                          6.Choose the "1 selected" on top, next to the "file" looking icon.

                          7. Then pick "SD card"

                          8. Then on the upper right hand corner touch move.

                           

                          We hope this works for you too!

                           

                          I also moved the files icon to a "tools" file on my home screen to make it quicker to move them to my sd card.

                           

                          I'm going to try it on my husbands Razr Maxx HD. Should work, I will only post again if it does not.

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