I just talked to a Candice at Verizon in the billing department and she asked me if I signed my receipt. I said yes. She said that I had agreed to the $35 restocking fee per the Return Policy at the bottom of the receipt. She's sorry that the sales representative gave me wrong information, did not explain that the device is not compatible with some alarm systems and sorry that the cell service map is only a theory. (not her exact words.) She is also sorry I don't get a cell signal at my home but I signed the receipt so I have to pay.
I'll be happy to change my opinion of Verizon if I get a credit. If I get a credit, you'll read about it here. If not, it's buyer beware.
Verizon Wireless Home Phone Connect device - $35 Restock Charge
It can't be waived.
The device can't be sold as new.
It doesn't matter if it doesn't work!!!