2 Replies Latest reply: Nov 14, 2012 6:47 PM by saturngirl RSS

    Droid 4 Power up/down problem

    saturngirl

      My Droid 4 started acting weird today. I cannot power the device up normally. I have to hold power button and volume button, and that only works sometimes. I can power it up by sliding the keyboard out, too.

       

      But then I cannot power it down by the power button, so it times out to shut down, and that drains the battery.

        • 1. Re: Droid 4 Power up/down problem
          silver6056

          saturngirl wrote:

           

          My Droid 4 started acting weird today. I cannot power the device up normally. I have to hold power button and volume button, and that only works sometimes. I can power it up by sliding the keyboard out, too.

           

          But then I cannot power it down by the power button, so it times out to shut down, and that drains the battery.

          This sounds like a hardware failure, and, as the Droid 4 is less than a year old, you should be able to get a replacement under the 1 year warranty.   The exception would be if the above happened after the phone fell in the toilet/went swimming with you/etc or some similar uncovered event. 

           

          One more caveat,Verizon will probably insist that you do a hard reset (Factory data reset) as part of their scripted debugging process.   It's probably worth doing this anyway, just in case a misbehaving program is causing this issue.   As you may be sending the phone back anyway, copy photos/music etc to separate storage (SD card/computer/cloud...)

           

          So call Verizon and they will ship you a replacement (used but allegedly reconditioned!) phone.

           

          (And yes, your replacement may well have issues, probably different.  If so, keep returning.  Eventually you will get one that is good enough!)

          • 2. Re: Droid 4 Power up/down problem
            saturngirl

            Thanks, Silver. If I go to a store do you think they would swap it out? Or do I have to call in wait for a trade in?