I purchased an iPhone 5 on pre-order day, and have had it now for a few weeks. A few days ago, I noticed my service flicker from "Searching..." to "No Service" to "Verizon LTE". I didn't think much of it, but in a few moments, it happened again. And again. And again. Finally, my service went from 5 bars to 0, then "Searching...". I left the phone alone for a while thinking there was maintenance being done on a tower, however, over the course of a few hours, I was still getting the "Searching..." message. I've tried popping out the SIM card and re-seating it, I've tried resetting network settings, power cycling, hard rebooting (home and wake/sleep together until it resets)... I have noticed however, that when I pop the SIM card out now, I don't get a "No SIM" message. I just get a "Searching..." message.
I managed to get service back after a few hours of wondering, and a restore from backup (which was a fight in itself). However, my phone has once again fallen silent, even though it was working perfectly fine yesterday.
Did I do something? I've only dropped my phone once, and it was onto a carpeted surface from about knee high, so I highly doubt that was the cause. Is it a SIM card problem? I know it's not a service problem as my wife's phone (iPhone 5 on the same plan) is working flawlessly (and she's dropped hers a few times already).
Did I just get a defective model? This is extremely frustrating, and my work requires that I have a phone, so the faster this can be answered, the better!!
Hello Atlink, I can certainly feel your frustration as it is rare that a Verizon phone would be searching for service so frequently! I apologize for the delayed response as I understand this definitely is a time sensitive matter. Has the service been restored at this time? You mentioned the phone was dropped but does it show any signs of physical damage? I would be glad to provide support if still needed.
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I know how important it is to have a working device! Let's work to together and get this resolved. What zip code are you in? Have you tried powering down and removing and reinserting the Sim card? Please try resetting the network. Here's how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=64531&sayt=iphone 5 reset network setting*
Please let me know if this helps.
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I've been able to pick up 3G inside my house for along time till about 3 weeks ago, my iPhone has been going from LTE to 3G to not even 3G. It hasn't been working as good around town either but most noticeable in our house. It doesn't seem like my moms signal has been as strong either. It's really frustrating when you go from LTE speeds to 3G, then let alone 3G to slower than that. I've already removed and reinserted Sim card and also reset my network settings. What else is there to do Verizon Wireless Customer Support? I'd like some answers. Thanks!
My iPhone5 has no service! It just keeps searching then puts a little o where it is supposed today LTE. It searches and searches but finds no service. My wife's phone is exactly the same but it works fine. I've had this phone about two months. I did a network reset and took outlander placed the SIM card. This stinks!
Message was edited by: Dmorgan48 my zip code is 95380.
Message was edited by: Verizon Moderator
Briand112233, Two days is too long to have this "Searching for service" issue. I'm here to help. I recommend that you update the network in Settings>General>Reset>Reset Network and then power your phone off/on to reset it. I trust that this will improve the performance of your device. Keep us posted. We're here for you. ^LH
I know that its frustrating to have issues with your phone when you need to contact a friend or family member. Not know if it will connect is very upsetting. I'm sorry the mentioned suggestions did not work. Lets try removing and reinserting the SIM card to help with your issues. Make sure the phone is powered off first. Here are some steps? Also, whats your zipcode? We can check the area to look for any reported problems. Are the issues occuring inside or outside? At home only or when you leave the area? Is the phone damaged? Lets start with these few simple questions and we can get this resolved together. Keep us posted.
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I believe that I have the same issue described above except I haven't connected to the verizon wireless network in over 24 hours no matter where I am and I've completed most of the suggested steps in this list to no avail. Is there anything else I could do besides taking it into either an Apple or Verizon store?
Let's get this back on pronto! No issues are reported in Germantown. Is this issue in a particular location (home/Office)? Please power off for a minute and then power on to reset connection to the network. Has your phone sustained any physical or water damage? Remove SIM card for a minute, reinsert and test.
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When I had this issue I visited Verizon store where they analyzed and
changed SIM card.. it worked well for 5 mins.. again back to normal
"searching for network".. fortunately I was in store itself.. again I
reported them the issue.. thereafter they said will replace new phone which
will be delivered to home address in 2 days.
In nutshell phone replacement resolved the issue. It was my fortune that
phone was under warranty... what to do if same issue arises after warranty
? Verizon has to ascertain the root cause and provide better solution.
Glad you've decided to search for a remedy here. So, look no further! Now, I truly appreciate all the troubleshooting you've done thus far. In order to best isolate the issue I must ask, what's your zip code? Is this indoors only? Others experiencing issues? And is this the first time you've had this problem? Here to help!
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I took it to the Verizon store after doing a factory reset, which resulted in the inability to activate the phone, they changed the sim card with no success. My replacement phone is on the way. I hope this isn't going to be a recurring issue because I see I'm not the only one having this issue. Luckily I kept my old phone, or I would be without one for a week, at least. On a positive note the customer service representatives were helpful and professional.
I am Having this same problem. I've had my iphone 5 for about a month now and today is the first time it has done this. It was working fine all day, until about 2 hours ago when it started saying searching. It went straight from full bars to nothing. I tried taking out my sim card and putting it back in, that did nothing. I reset the network twice, that did nothing. I've also turned it off and back on multiple times. Does anyone else have any other suggestions of what to try? I start a new job tomorrow, and having my phone working is extremely important.
I hate to hear your having issues with your iPhone 5.I know a working device is very important. Let's work together and get this addressed. What zip code are you in? Doe the issue happen in multiple locations?
I look forward to your reply and getting this fixed.
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My husband is having this same issue. I have the iPhone 4 and mine shows full service, but my husband has the iPhone 5 and suddenly today, it just changed to "Searching..." His phone has not been damaged and is fairly new (a month or two). It just stopped working. Wifi is fine. Very frustrating. We have been to multiple locations today with the phone.
I am having the same issue. I just arrived on shore from being offshore for two weeks and my phone is just searching. I am at Tillman's corner Dauphin Island Pkwy near Mobile, AL. My co-worker has an Ipad with verizon and is receiving full bars.
I have completed the network update, removed the SIM card, cycled the power to the phone and every combination of the three to try and get it to work.
I would like to talk to my wife for the first time in a month and this phone is really ******* me off. I pay a LARGE amount of money for this service, not to mention the initial outlay for the phone itself. Why am I typing on a forum. You should have a support person coming to meet me for the money I pay.
Do you have any suggestions beyond the obvious..Check for and install the latest software (done), Repower the device (done), Reset the network (done), remove and re-install the SIM car (done). SeriouslY? This is all you have?
I need this fixed!
Two things I found at the ATT Forum,
1st success story is go to a CORPORATE VZW store and get a free replacement SIM.
The second is the below:
"I went into iTunes and reinstalled the factory settings. Equivalent of doing a clean install on a computer. Then I installed the backup and it's working fine. As I said, I never had a problem with a lost signal before. When I traveled, I often had lost signals with Verizon and sprint. I lost my signal at home where I always have a full signal. The re-installation is working fine. The only problem I had was my song list in iTunes didn't match what was on the phone and it only installed what was in iTunes.
Thanks for reaching out to us. We are here to get this fixed. I am sorry to hear about your service. Thanks for trying all the troubleshooting. That helps out a lot. I am following you. Please follow me and Direct Message me your name, billing password and phone number. I want to see what can be done to get you a resolution immediately.
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I am having this same problem. I used my phone normally this morning, voice and text. All of a sudden I looked down and saw it was searching for service. I turned off and rebooted, reset the network, took out and reinstalled the sim card, reset the network again. Still searching!!!! My zip is 06825. Please help me!
I just got my new iphone 5 on Friday 8/16 and experiencing same issues - I have no service or minimal bars, when I start dialing my bars go down to 1 or call gets dropped, bad reception, my phone gets hot because I assume it is working to try to get reception and drains the battery.
I am in zip code 91773, have not damaged my phone, and have AGAIN tried the recommended fixes. I just want my phone to work.
We appreciate all of your hard work, bmaldo. It's certainly strange that a replacement device is giving you the same difficulties, especially since it came straight from the manufacturer. Since San Dimas is a pretty big area, is there a cross street near the location you seem to be having the most trouble with service? Or is the trouble with your phone occuring all over town & outside of town too? Does it seem to be only when you're indoors? Did you already try a replacement SIM like B33 suggested? If not, a replacement SIM can be picked up at no charge at one of our corporate store locations http://bit.ly/3SdsA.
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My iPhone5 has been acting up since yesterday too. I have the 5 bars with the Verizon and LTE in the header, but the wheel next to that spins constantly. I have rebooted, killed all of the existing processes, reseated the sim card, reset the network settings and nothing has worked. Eventually I will get a message on my phone that I'm not connected to the internet and I should try again. This is happening all over in the 91xxx and 90xxx zip code areas I've been in for the last few days.
Half of my text messages go out as text messages( even though they are supposed to be imessages to other iPhones), some as imessages and several since Sunday, go out or are received by me 2x.
Oh wow kkip, we can get to the bottom of this issue. Thanks for trying the previous troubleshooting steps. If you have wifi on, please turn it off and test. If no change, please remove and re-insert SIM http://vz.to/176ofyq.
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I'm having the same problem. My iPhone5 has been search all day. Have done reboots, reset network settings, removed and reseated the SIM card, but none of these have worked. Also notice that under settings> phone that my phone number is unknown and under settings > general> about that network is "not available". Can you help?
Having a phone that is searching can be very frustrating Dline05 because it prevents you from using your phone 100%. Lets get this fixed! What city, state, and zipcode are you located in and is this the first time this has happened. Is this issue only inside or outside?
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My iPhone 4 did the same thing just yesterday - 12/09/13. I was on the phone with Verizon tech support later that evening. They were stumped, so they transferred me over to Apple Tech Support. After a few hours of trying various resets with a senior Apple tech, it still wasn't working - he was also stumped. I called Verizon back after Apple and they are sending me a new phone. It should be here tomorrow!