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    Data overage charges

    anfrasca

      I have got over my 2g data plan almost every month since joining verizon. I am connected to wifi all day at the office and at home, never stream music or watch videos, do basically nothing but text. In the 2 years with ATT on my iphone i never even approached my 2g limit even though i was in college and watched youtube videos and streamed music all day long. My collleages at work are having the same issue. At this  point i am demanding a refund and will not pay a cent until this happens. Will be filing complains everywhere I can. I have got a number of my friends to stop from switching from ATT. My boss is so upset about his that he has offered to pay our employees phone allowances but only for ATT. I really hope they make this right because the service is great but they are stealing right now.

        • 1. Re: Data overage charges
          gina7239

          I have had the same thing last month but am doing the same kind of things and way under the number this time but its over the 2-3 gigs normally. Verizon said well you must have done something different.

           

          I was charged usage for tech support  and customer service calling me too under my usage. For that they said well it shouldn't but some places use landlines simce they out. Even if you don't go over they should take it seriously not makeing excuses.

          • 2. Re: Data overage charges
            Vadar

            The same thing happened to me. I have the 2G data plan which I normally use about 1-1.5 per month. The last 3 months I was charged for going over up to 5g. I have most apps shut off, use wireless most of the time, and do not watch video. They finally sent new phone and now new phone locks up all of the time from the software update, try for number 3 now. ***?!

            • 3. Re: Data overage charges
              metalchickphd

              Who do we go to to get this resolved.. BB, FCC, etc. I too have been dupped.  I have been a Verizon customer for many years and recently got a new phone and had to then drop the unlimited data plan I understood that. Looking over my data history over the last few years between me and my husband we don't even use 1GB.. and never had so we go the family plan of sharing 1GB. First month was fine BUT now we went over for no reason for we have done nothing different than we normally do.. and as matter of fact had those dats notices sent just in case and in one day I got three of them saying I was at 25% then a couple hours later 50% then not even a couple more hours maybe even overnite while I was sleeping nand phnie data is OFF and on WIFI I get 90%..How? I wasn't using it.????..And no I did not haveany progs running there are no apps updating nothing playing etc.. etc.. then a message that I can upgrade my data to avoid overages.. geee how clever.. I havent gone to toalk to them yet but I am today.. but Im sure but I hope I dont get the same resposne as many others as in so sad to bad you used the data somehow but cabt expalin to me how/ If so I will be joing the others with complaints to BB, and FCC etc... Dropping the service and going to T-mobile (if there are any better) or to a monthy pre pay paln somewhere else. Hopefully they can use my Galaxy on there plans.

               

              Very disgruntled!!! <Comment deleted per the TOS.>

               

              Message was edited by: Verizon Moderator

              • 4. Re: Data overage charges
                golfncards55

                Exact thing happend to me.  I never ever went over and all of a sudden I am over...***  I will also do everything possible to see that this practice comes to an end. 

                • 5. Re: Data overage charges

                  metalchickphd wrote:

                   

                  Who do we go to to get this resolved.. BB, FCC, etc. I too have been dupped.  I have been a Verizon customer for many years and recently got a new phone and had to then drop the unlimited data plan I understood that. Looking over my data history over the last few years between me and my husband we don't even use 1GB.. and never had so we go the family plan of sharing 1GB. First month was fine BUT now we went over for no reason for we have done nothing different than we normally do.. and as matter of fact had those dats notices sent just in case and in one day I got three of them saying I was at 25% then a couple hours later 50% then not even a couple more hours maybe even overnite while I was sleeping nand phnie data is OFF and on WIFI I get 90%..How? I wasn't using it.????..And no I did not haveany progs running there are no apps updating nothing playing etc.. etc.. then a message that I can upgrade my data to avoid overages.. geee how clever.. I havent gone to toalk to them yet but I am today.. but Im sure but I hope I dont get the same resposne as many others as in so sad to bad you used the data somehow but cabt expalin to me how/ If so I will be joing the others with complaints to BB, and FCC etc... Dropping the service and going to T-mobile (if there are any better) or to a monthy pre pay paln somewhere else. Hopefully they can use my Galaxy on there plans.

                   

                  Very disgruntled!!! <Comment deleted per the TOS.>

                   

                  Message was edited by: Verizon Moderator

                  Have you actually been CHARGED for overages? Who cares what some alert says as long as your are not CHARGED.

                  • 6. Re: Data overage charges
                    rcschnoor

                    Brian68 wrote:

                     

                    Have you actually been CHARGED for overages? Who cares what some alert says as long as your are not CHARGED.

                    Maybe someone who is trying to manage their account from incurring overages as Verizon has designed the system to work MIGHT care.

                     

                    Someone gets an alert telling them they are over or about to go over their allowance. Because of this, they increase their allowance, with a result of paying more for data. They then find out they were nowhere near going over their original allowance, but have ended up paying for more data than they actually needed ONLY because they got a false alert. THAT person MIGHT care. NO, they didn't get charged for overages. YES, they did get an alert telling them they were over their allowance. YES, they increased their allowance in order to AVOID an overage. YES, they paid more than they should have. THAT would be who cares, in my opinion at least.

                     

                    As to getting the alerts, I do not know if the data usage in MyVerizon will confirm or contradict those "false" alerts. If it confirms the false alerts, therefore reinforcing the "need" to increase a data allowance when in fact it is not needed, then the person who actively tries to manage their account how Verizon has designed the system IS BEING PUNISHED BY UNNECESSARY CHARGES. THAT would be who cares, in my opinion at least.

                    • 7. Re: Data overage charges
                      tikibar1

                      +1

                       

                      Edited to add:  The alerts are a great idea, as long as they work properly.  Otherwise, it just fuels frustration.  Someone has posted a thread this morning that they have unlimited texts and have received an alert that they are about to go over their limit.    I've always suspected that some of the alerts are faulty when so many people are complaining about data usage 'suddenly going up' and getting alerts ... I still think there may be issues with some of the alerts and/or reporting.

                      • 8. Re: Data overage charges

                        tikibar1 wrote:

                         

                        +1

                         

                        Edited to add:  The alerts are a great idea, as long as they work properly.  Otherwise, it just fuels frustration.  Someone has posted a thread this morning that they have unlimited texts and have received an alert that they are about to go over their limit.    I've always suspected that some of the alerts are faulty when so many people are complaining about data usage 'suddenly going up' and getting alerts ... I still think there may be issues with some of the alerts and/or reporting.

                        My point is if you are getting alerts and not being charged then you have A LOT less to be mad over than if you were actually be overcharged. Sure the alerts SHOULD work correctly. Still we have 4 lines and we have NEVER had an issue with the alerts.

                        • 9. Re: Data overage charges
                          rcschnoor

                          With your scenario, you are putting the customer in a "Catch 22" situation.

                           

                          If the customer gets the alerts and DOES NOT increase his allowance because he does not think he should be getting them, you will berate him for not managing his account by increasing his allowance when he had the chance if he receives overages.

                           

                          If the customer gets the alerts and DOES increase his allowance when he didn't really need to because the alerts were false, you will berate him for increasing his allowance when he should have ignored the alerts.

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