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I have a brand new Samsung Galaxy S111 and I have been trying to set up the voicemail on it but it is not working. The directions say to dial *86 for voicemail and when the directions come on to press # to interrupt which will give me the prompts to set it up. When I press # I get a blank as if it is waiting for my message. Is there a way to reset it so I can set up my password and voicemail message?