2 Replies Latest reply on Oct 19, 2012 12:50 PM by stromby



      So I lost my phone a few weeks ago, then bought a new one, then found my old one.  So recently I broke the new one.  Is there anyway to reactivate my old phone without going to a verizon store?

        • 1. Re: Reactivate
          Verizon Wireless Customer Support

          Hi there Stromby!

          Sounds like a little bad luck with phones! I'm so glad you found your older phone. I have a few questions to see if we can get you up and running!

          When you say you bought a new phone, was that as an upgrade or did you file a claim with Asurion(insurance)?

          The reason I ask is if it was an insurance claim, technically that phone belongs to Asurion.

          If you just upgraded or bought the phone without any involvement from Asurion you should be able to!

          Simply log into vzw.com and choose "Activate Phone" towards the bottom and follow the prompts! You may also dial *228-call and choose option 1 and enter your information.


          Follow us on Twitter @vzwsupport

          • 2. Re: Reactivate

            I bought it myself for like 300$ used at a Verizon store in mora Minnesota Sent from my Droid Charge on Verizon 4GLTE