4 Replies Latest reply on Jul 17, 2013 9:25 AM by Verizon Wireless Customer Support

    Network not responding


      I was texting and receiving messages just fine all day, then suddenly it stopped. I can do everything fine, just not send a normal text message. It comes up Network not responding. I have the Samung Convoy 2. How do i fix this?

        • 1. Network not responding

          Try resetting the connection to the network.  Dial *228, option 1 to reprogram the phone to the Verizon Wireless network.

          • 2. Re: 8155701353
            Verizon Wireless Customer Support

            Hi there Muetzes18!

            Let's give your text messages a jump start! Ann definitely provided a phenomenal suggestion to reprogram your device. Hopefully that worked out!

            I really appreciate the error message as well, always helpful! Are you able to receive text messages just fine?

            I would try doing a bit of spring cleaning on your text messages and delete some of the messages you no longer need!

            Keep us posted as I want you back in the messaging game!


            Follow us on Twitter @vzwsupport

            • 3. Re: 8155701353

              I was having issues with my phone sending and receiving picture messages. It would not stay true to the 3G network so I followed the tip about *228 and it worked. This is the second time though. Could this be an issue with my phone itself which is a Convoy 2?

              • 4. Re: 8155701353
                Verizon Wireless Customer Support

                Thanks for doing that *228 which we recommend doing at least once a month, dbrenmoore. This ensures that you stay connected to the closest towers. It's difficult to say if it is a device problem or a Convoy 2 concern.
                This can all depend on if you are in a solid 3G area, or if you are in a fringe area where you lose that signal. In most cases a quick battery pull or power off/on will jump start the device to connect to our towers so the signal will work. Please do keep us posted and we can investigate further if needed.

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