3 Replies Latest reply on Oct 7, 2012 7:26 AM by Ann154

    New sim card


      How do I go about getting a new sim card? Do I have to go to a corp. store or can I go to an

      authorized retailer? And do they charge?

        • 1. New sim card

          You can request one through your MyVerizon account when you go to activate the phone.  You can also go to a CORPORATE store and pick on up for FREE.  A retailer is likely to charge to though.

          • 2. Re: New sim card

            Do I just ask for one or do they have to trouble shoot. I am having a problem with my phone and have gotten 2 different answers from Verizon, in store and online but I found out in a forum that the fix was a new sim card which Verizon denies. So will they just give me one or will they give me the run around?

            • 3. Re: New sim card

              If you are having issues then likely they would want to troubleshoot.  You could say that you have tried all the other troubleshooting options except a new SIM card.  They will activate the SIM card in the store and will want to swap it in the phone there.