1 Reply Latest reply on Oct 6, 2012 5:08 AM by Ann154

    question about replacement phone and sims card


      had to get my phone replaced.  dropped it.  insurance took care of most of it.  just wondering why i would be charged for a new sims card when i did not get a new one.  they put my old one in my new phone  (charged $25)  does anyone understand this?  i don't.  also, the rep swiped my card twice---yes i was charged twice and when i called about it--she denied it.  took an hour to get that straightened up by the bank.  i am not happy with verizon right now