6 Replies Latest reply: Jun 12, 2014 3:15 PM by Verizon Wireless Customer Support RSS

    Activated phone over the phone, account now says pending order and phone won't work


      I just received my iPhone 5 today. I followed the instructions exactly, and the automated phone message said my phone had been activated. However, I have since tried to use it and it won't work. I tried going to My Verizon and when I tried to activate it online, it says "Order Pending" under my line. What do I do?