I just received my iPhone 5 today. I followed the instructions exactly, and the automated phone message said my phone had been activated. However, I have since tried to use it and it won't work. I tried going to My Verizon and when I tried to activate it online, it says "Order Pending" under my line. What do I do?
If you have a prior phone that you used on the same account, have you turned it off (and left it off)? Your new phone will not physically activate until the former one is off.
Also, sometimes they say activation can take up to 24 hrs. It can also take 60 seconds - it just depends on the volume of requests at the time you did the activation set up.
Ibreakhearts and kh218, I know that no one wants to wait after receiving a brand new phone and I'll be happy to help. Since it has been a few days I'm hoping both phones are working now. If you purchased the phone on another line and switched to your line, it can take up to 24 hours for the system to allow the SIM card to change mobile numbers. We are working on making this process quicker. As long as you followed the activation process correctly, and activated via iTunes or WiFi, then those are the correct steps. Let me know if you're still having problems activating.
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