1 2 Previous Next 12 Replies Latest reply: Dec 13, 2012 5:47 PM by tsuever RSS

    this phone is CRAP

    tsuever

      I'm on my fourth razr in 3 months...the problem that im haven it gets hot just talkn on it and also while it's sit'n in my pocket.   I wish I would've bought this phone.

        • 1. Re: this phone is CRAP
          B33

          Sometime a neat Looking Phone.!  Isn't all that's cracked to be.. Have you tried a Bluetooth Headset  give one a Try and put your Phone in a Leather Pouch that's What i carry my Maxx in.  there's is enough Room to Let it Breath and it's protected as Well..

           

          Universal Leather Pouch

          • 2. Re: this phone is CRAP
            Verizon Wireless Customer Support
                             

            Hello Tsuever!

            Oh my!  I want you to love your phone and everything about it!  I will be more than happy to provide some suggestions so you can start enjoying your phone.

            Heat issues are extremely important to fix.  It is normal for electronics to experience warmth when in use, but it should never be "hot". I would like to provide some recommendations:

            - Ensure your screen time out is set to anything less than 1 minute
            - Please turn off GPS/Bluetooth/Wi-Fi when not in use
            - Turn Display Power Saver on and reduce the brightness of your screen

            Please put these practices into use and keep us updated!

            Thanks,

            MelissaM_VZW
            Follow us on Twitter @vzwsupport

             
            • 3. Re: this phone is CRAP
              tsuever

              Did all that except the bluetooth and leather pouch and still no luck. Phone is just crap

              • 4. Re: this phone is CRAP
                B33

                You might have some Apps running in the Background as your Talking if you have I.C.S on you Razr Take your finger and put it on the Home button till you have a Vertical Column.. And when you see this take your Finger and swipe them to Right or Left till there all Gone and see if this help because there may be one or Two or all of them running in the Back Ground causing the Battery to Warm. And Try this App System Panel App it will Let you know as What your Apps all of them are Doing and what the Temps of your Phone you can get this Great app for Free or for $2.99 and it well worth the Money...

                 

                 

                Here is some screen shots of Panel

                 

                 

                001 S.S system panel.jpg

                 

                 

                002 S.S. system panel.jpg

                 

                 

                003 S.S. system panel.jpg

                 

                 

                004 S.S. system panel.jpg

                • 5. Re: this phone is CRAP
                  tsuever

                  Any other idea's...still getting hot just sitting there and battery life still sucks.

                  • 6. Re: this phone is CRAP
                    B33

                    It's Hard say being that i'm not there to look at the Device and Trouble shoot it.. hands are kind of tide..

                    • 7. Re: this phone is CRAP
                      Verizon Wireless Customer Support
                                       

                      I definitely have some other recommendations Tsuever!

                      Please try putting your phone in safe mode and running/testing it.  Here are the instructions for safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=66528

                      Safe mode disables all 3rd party applications. Use the phone normally (browser, text, calls) for a period of time and see if the phone still gets hot.

                      When do you notice the phone starts producing this heat? Can you please describe your usage to me?

                      How long does the battery last?

                      Please advise results so we can fix this together!

                      Thanks,

                      MelissaM_VZW
                      Follow us on Twitter @vzwsupport

                       
                      • 8. Re: this phone is CRAP
                        B33

                        If the procedure that Mel suggested does not Work then i would Suggest maybe Doing a System Cache Clear or Do a Factory Reset.. Let me know if what Mel suggested or if what i suggested Helped or Not Maybe we can get a Solution for Ya.. b33

                        • 9. Re: this phone is CRAP
                          tsuever

                          The phone will just be sitting there and start producing heat.  My usage consist of texting, little talking, facebook, weather, bank account, and  time2hunt.  Battery will last about 4-5 hours...just not ideal for a phone.

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