Could be in the way the website updates vs the actual system (sometimes they aren't the same from my experience). Great thing about Verizon, is you can make your plan effective next or last billing cycles :-) We've done it twice in very long history with VZW. It will be easy once things are cleared in the system. A phone call will be easier (my suggestion). Good luck!!
Hi there Libobdog!
I'm super excited for your wives new iPhone 5! It sounds like she's loving it! I don't love overage though and I definitely want you to avoid it.
The website may consider the activation of the new iPhone 5 as something that won't allow the backdating of a higher plan. I would be delighted to check it out for you though!
Send me a direct message with her phone number and I will check it out for you guys.
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How do I send a direct message if I get the ! in sender message?
We probably should have provided you with that information, libob! I apologize. Double click on my name and then follow me! Once this is completed you will be able to send me a direct message(DM). Provide me with a contact number in your DM and I will call you! I look forward to speaking with you.
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