Those GD $30 upgrade fees are RIDICULOUS!!!! The gal in the store told me it is because of how much work the reps put in to each phone sale (activating the phone and helping you get set up) - when my husband switched to a smartphone a month or two ago, we definitely got our $30 worth as he sat in store and worked with them for an hour learning how to use it.
BUT - I still had to pay the fee for my iPhone preorder, and I activated and set up the phone in my living room! Highway robbery.
As far as the workshops - you must contact your local store and they will have a schedule. I believe each store is different. HTH!
I agree with the fees. Ridiculous. if VZW says the fee is due to maintaining the customer service experience at a high level and all I believe the fee should be waived for any order placed / phone activation online since we don't interact with service when doing this, other than when they quote wrong ship/delivery dates or some error on their end. Charge the $30 to those people who go in store or have to deal with a real person. Just like the DMV in my state.....they offer the incentive of doing online transactions and a few $$ is waived whereas I would incur a minor additional fee for an in store transaction.
That $30 is the lowest out of all companies. There real reason would be they can do it and they are. Supossable if you talk over the phone they say its to maintain the towers. Verizon would rather have you pay full retail instead of you waiting. I know the iPhone on Verizon has had a rule no early early upgrade.
You can find out when and where your local workshops are through this link.
If I'm not mistaken, Apple JUST started offering workshops for the iPhone 5 and even those are limited. The phone has just been out for a week...it's a little early to start claiming VZW doesn't care about the customer base because they don't have workshops immediately available. Besides, wouldn't you prefer that the workshops be ran by someone who has been sufficiently trained to lead a workshop? Since to the best of my knowledge, VZW reps didn't get their hands on the device in advance so the training probably wasn't provided in advance. Contact you local store and inquire about when they think they will be able to start offering workshops. If they tell you they have no intent on doing so THEN you say they don't care. Otherwise, be patient. I know...patience seems to be something a lot of people no longer posses, but it's still a great thing to actually have.
Hey, Verizon told me at the store and on THE “telephone on-hold commercials” that you have online classes for the iPhone 5 but you do not...WHY??? This is just false advertising no matter how you slice it...you should be smart and honest enough to see that. The local store is not responsible for online training classes...it’s total CRAP that you say that YOU ADVERTISED CLASSES!!!
Verizon should have it together BEFORE the iPhone comes out, that is when most of the customers need it...use some common sense. They have the phones around for testing with the network, again common sense...your claim that they dont is just ignorant. So even now, Verizon still does not have the advertised classes 2 weeks later...what's your excuse now???
VZW doesn't even have the online classes for the Ipad 3 and that was 6 months ago., HOW PATIENT ARE THE CUSTOMERS SUPPOSED TO BE???..it’s obvious that Verizon is lying to people about these classes and IT SEEMS THAT kaebfly is paid to support whatever action Verizon no matter how unethical.
kaebfly... you just cant ** us or yourself out of this one.
Why in the world would you make the completely incorrect assumption that I am paid by VZW for anything? I am a customer that PAYS VZW, but that's as far as my connection to the company goes. Now as far as the online classes...I have not needed them so I have not bothered to click on the links but when I log into My Verizon I very clearly see the links for iPhone 5 Online classes shown. Whether they work or not is a totally different thing. IF it weren't for your ridiculous rant I would have gladly tested them out despite having absolutely no personal need for it, but it's difficult to want to assist a fellow user that attempts to call someone out...and be so far off mark it's comical.
Oh, and I have no ideal why you think someone implied that the local stores are responsible for online classes. I know that I never stated or implied that at all. Some local stores offer classes on certain dates...and this info you can find on-line...but those classes are offered at their store. I have not noticed any iPhone 5 classes offered at any of the local stores in my area as of yet (based on the few they show on the main page of My Verizon when I log in) but they do show the schedule for upcoming iPhone 4s workshops and Android workshops...and also they show a workshop for the iPad 3. Again, this is at one of my local stores. So, you need to contact your local stores and express interest in them hosting workshops for the products you need them to. They don't HAVE to offer these services obviously because they never promised to provide them in the first place. Once upon a time the only place you could get actual workshops on Apple products was via Apple...which is still an option you have. If you don't have access to an Apple store for hands-on assistance you also have the very resourceful Apple.com/support website to help you learn more about the products you own...and of course, there are other great resources such as YouTube videos, other peer-to-peer forums including the one on the Apple website, etc. And if none of that works for you...well, maybe someone that doesn't mind helping out people that irrationally accuse fellow customers of being "paid support" will gladly step in. Trust me, IF I were paid support I would continue to try and help you despite your e-attitude...because it would be my job to do so. But thankfully, I'm NOT an employee so helping you is neither my responsibility nor my desire anymore. I wish you good luck in finding a solution to whatever issues you are currently having with your device.
I don't know. I think that all the customers who paid the $30 upgrade fee should put that fee to work in the form of phone set-up and/or classes. Of course, the classes should be timely and offered at every location. What good is a delayed iPhone 5 class when people have had the phone for two or more weeks now? Classes should be available as soon as the device is released.
I would agree IF it were ever implied that the $30 upgrade fee that VZW started charging (this fee is "new" since it didn't exist for previous upgrades) was intended for classes. Classes have never been offered for every device that VZW offers yet the upgrade fee exists to all customers that upgrade now. When you purchase your phone, to the best of my knowledge there is no provision in the contract that promises or even specifies classes being a part of the purchase/service fees. They are extra services that VZW is offering to the customer, but they are not guaranteed and are not offered at every location. Yes, it would be great if they did offer them at every location...and if they had them available immediately. But unless they state that the $30 upgrade fee includes access to classes (which would mean they would have to offer classes for every device they sell...which I'm not against since there are plenty of people that would benefit from it)...then you run the risk of VZW charging for customers to attend individual classes. Then there will be a new argument about those fees. Trust me when I say that I'm not thrilled with any new fee that is imposed, but I was actually surprised VZW wasn't already charging everyone an upgrade fee every time before now...when other providers have always done so. And I wouldn't be surprised if they suddenly start charging for any workshops they do provide. For those that use them I hope they don't do it, but I wouldn't be in the least bit shocked if they do.
Verizon customers, we really hate to be the ones to bring you the following news, but we have to do it anyway. Effective April 22, all Verizon subscribers who want to upgrade to a new device, be it a smartphone or a tablet, prior to the expiration of their 2-year contract will be required to pay a $30 upgrade fee. "This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever", states Verizon on its web page in an effort to make the news seem less frustrating than it is.
Here's the original release. April 12 2012
On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.
While the upgrade fee is not unique to Verizon Wireless, most devices can be traded in with our green friendly trade-in program at www.verizonwireless.com/tradein as a way to save money or potentially offset the fee completely.
I'll post the link to the press release which contains the statement that rall_g4 is quoting.
If I ever pay the upgrade fee to VZW (highly unlikely), I will attend every class that is remotely related to my device. I still won't let a rep set-up my device, as I prefer to do that myself. But I will ask the experts plenty of questions.
This is my first time seeing THIS particular info, but...that would be my own fault for not looking at the news section in relation to this. At any rate, I would think that VZW could technically get away with the fact that it was never specific (they never specified what types of Wireless workshops and online education tools...such as specifying that workshops would be provided for EVERY device. There are classes being offered...they just may not be for the devices that some customers have). Not to say that makes it ok...but wording is key. I did learn something else from this though...my understanding was that the fee was being charged to all existing customers but apparently, it's only being charged to those that upgrade with contract. I'm surprised no one has mentioned that as one of the reasons they are upset about this fee. I paid full retail but I just assumed that the fee would be on my next bill....
I'm sure that the wording gives VZW an out. I, as a consumer, would feel that if I have to pay the fee, VZW should offer classes for my device. If they are only going to offer classes for the DROID RAZR MAXX (for example), then only charge owners of those devices an upgrade fee, not owners of another device that there are no classes for.
I haven't gotten a subsidized device from VZW since I resumed service with them. I have other situations with other carriers where if I pay full price for the device, I don't pay the upgrade fee, and would hope that VZW would do the same.