I am having problems with the new iPhone 5 push e-mail. I have both an enterprise Exchange account and a Gmail account. The problem affects both. I've tried restoring to factory defaults, software re-install, Reset Network Settings, Reset All Settings, Erase All Content and Settings, deleting and re-adding the accounts one by one, phone restarts--you name it. After each, Push works just fine for anywhere from 30 minutes to 4 hours. Then it stops and I have to re-do any of the steps above.
Exchange's Active Synch is configured properly, as all of our iPads and earlier phone versions with iOS6 work. And it affects Gmail or any mail connected to the phone. Thus, we don't think Exchange or iOS 6 is the problem.
Verizon is at a loss, and I did not get much from the Apple Genius bar. Have any others experienced the same issue?
Same problem. Found this and it worked.
This thread on Apple (https://discussions.apple.com/message/19728203?tstart=0#19728203?tstart=0) is indeed growing with users having this problem, including several Verizon customers. All the work-arounds function for a time but eventually stop working. I also have several colleagues in my office who now have the same problem. Hoping this issue will make it on Verizon and Apple's radar as more than just a fluke.
I have the same issue. It affects all push notifications, including push email accounts, iMessage, and third-party apps. Push notifications will work for some period of time (on average, a few hours) and then stop working. Toggling airplane mode or restarting the phone will restart the push notifications service and temporarily fix the problem. But it then recurs. I've tried resetting network settings and backing up & restoring the phone with no long-term success.
I've also noticed that the apsd process is crashing on my phone. APSD is the Apple Push Service Daemon. It seems every few hours or so, it crashes and loses connectivity for push. Take a look in Settings-->General-->About-->Diagnostics & Usage-->Diagnostic & Usage Data and see whether you have similar crash logs from the apsd process.
I have the same "push" issue with my and my wife's new iPhone 5! I have tried every "fix" I can find and nothing works permanently. We just switched from T-Mobile after many many years, and my wife's jailbroken iPhone 4 worked fine with push mail. My Android worked fine with push mail.
This really needs to be addressed!
BTW - I know phones - everything is set correctly.
Are folks still having problems? I've seen multiple reports across other forums outside this one, but apparently Verizon is not seeing enough posts about it here to escalate at higher levels to Apple, even though it seems clear it's a problem with how Apple communicates on Verizon's LTE network. I'm afraid we may have to switch to AT&T here soon, because our enterprise group cannot afford this to go on much longer, and AT&T seems to work fine.
I'm still having problems...Gmail (set up as Exchange) is pushing, but my work Exchange still isn't
Engadget picked it up today....
Check out the survey...
Interesting article, although you can tell by the numerous posts there in response that people aren't reading closely and jumping in with comments about how things either do or don't work with iOS6--but on other devices like the 4, 4S--not our specific problem with iPhone 5 on iOS 6. So I wonder whether those responses are skewed. I just know that we're a large enterprise shop that develops and supports large-scale, high-availability IT apps. We have Enterprise Exchange 2010 SP2 and so far after numerous phone replacements from Apple and Verizon and troubleshooting on our end (and we are experienced enterprise architect engineers), we can't get it to work on the 5s. Out MS Exchange settings our fine, our 4 and 4s phones with iOS 6 and push work flawlessly, and our configurations are correct. Frustrating.
Unfortunately, no. We've tried replacement phones and every idea posted here (https://discussions.apple.com/message/19728203?tstart=0#19728203?tstart=0) to no avail. The Apple Support forums continue to grow with reports about this problem, and it doesn't appear carrier-specific, although Verizon does seem particularly prone to the problem given its LTE service. Although we have read that some AT&T users are affected in this Apple Support post, most AT&T users seem not to have this problem. We have one person who has AT&T with no issues. Thus, we've concluded there is a bug with the iPhone 5 communicating with LTE carriers like Verizon. It would be nice if Verizon escalated this with Apple as they did with the LTE/Wifi problem on the iPhone 5. That got fixed right away. But that seems doubtful, given the reports in the Apple forum that reflect this problem afflicts other carriers. So far the only response I've gotten back from Verizon is "known problem, not carrier specific, see the forum above, we'll keep you posted if we hear anything"--i.e., "not our problem, even if you're a large corporate customer." We're seriously considering switching to another carrier, as we are a large enterprise user that supports high-availability apps--but we'd really prefer to stick with Verizon. But we just can't afford not to have push mail working because of a bug that seems to affect LTE carriers the most.
Just out of curiosity I logged into my web mail using my browser, under Options (upper right of screen), there on the left side of the screen was Mobile Devices. Listed there were all the mobile devices I have used to connect to our Exchange server. I deleted all of the old ones and then deleted my iPhone 5. Went back to my phone and deleted my exchange account and re-entered all of the information, Power cycled my phone and all seems to be working now with push notifications.
It's been about 40 minutes since I have done this step and it seems to be holding. All the other attempts that have been listed in this thread push notification has failed for me after about 5 minutes. I'm hoping this fixes it.
My company uses Microsoft Exchange 2007
UPDATE.... It worked for an hour and then stopped working again..
Hey, I think I found the solution to this iPhone 5 push problem. I tried everything suggested here and at the Apple Genius Bar -- including a wipe of my iPhone -- none of which worked.
But when i turned off the passcode lock protection on my iPhone, it started started pushing IMMEDIATELY and has been working for a full day now (and hopefully forever)
It appears (and this has been verified on an Apple forum), that the problem occurs when the phone switches between radios. That means, you go from cellular to wi-fi, 3G to LTE or back again. I have found that a hard re-boot puts it back into push mode. All the other work-arounds appear to basically require the hard re-boot, and that solves the problem.
Verizon acknowledges the problem (at least the tech I talked to did) and ostensibly it is fixed in the new beta release for iOS. I can get it to fail pretty consistently, and the hard re-boot works to start it pushing again equally consistently.
I think the problem is worse on Verizon's phone because it has an extra radio for Verizon's protocol. So that's like 5 radios in that little phone. It's not handling the hand-off well.
I understand this issue is going to be addressed in the next version of IOS, coming out in early January.
Fixed: In iOS 6.0, push email does not work consistently with Exchange clients. This was usually related to moving between Wi-Fi and cellular networks.
Note that it says FIXED
This comes directly from apple.
I am experiencing the same problems with the Exchange server Emails. I am not getting notification on any of my incoming Emails. I have compared the setting with people in my office that have iPhone 4S. All the user of iphone 4 don;t have any problems the notification and push EMail are working fine. Two people in my office changed phones and now have iPhone 5 and the problem is the same on their phones. I think this is something related to the iPhone5. I have tried all the suggested procedures above and it seems to work for a short time and then stop.
Thank you for your information. Any idea about the release date of iOS (6.2)new?
Carlos <Last name removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator
Microsoft Exchange not working on iPhone 5 and therefore cannot sync Google contacts.
HERE IS THE SOLUTION that I hope works for you as well....
Background: Here is the solution since Google stopped support of Exchange in February 2013 for any new device – including iPhone5. All I wanted to do is keep my Google contacts in sync with the phone. There is no problem with Gmail because all you have to do is add your Gmail account.
It took me days to find this link WHICH IS THE SOLUTION I needed! I previously went to the Apple Store as well as the Microsoft Store with no resolve. Apple said it’s a Microsoft Exchange problem and Microsoft told me it’s an Apple phone.
If this helped, let me know.