I can imagine the inconvenience being caused by the phone not picking up the appropriate signal. I have extensively reviewed the problems you've described and found that this trouble has been escalated and is under further review. At this time we have found that a master reset doesn't fix the trouble. The work around provided is to turn Airplane Mode on and off for the correct data service to pick up. Let us know if we can help with anything else.
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Hello I'm having the same issue as this guy, but the work around didn't fix either. I have done the master reset a lot, I removed the sim card and reset, gone thru all my settings. Yet I'm still all grey, it still allows me to send texts and calls and receive them. But no internet connection and apps that require internet. plz help
Help is here damyou. I know how important it is to ensure your device is picking up the correct signal. To help clarify, the Motorola Droid Razr Maxx is a 4G device. If you are in a 4G location the device will automatically pick up 4G signal and not show 3G. In the event you are in a 3G area, the device will default to 3G service. What zip code are you in? Does this happen when you are indoors or outdoors?
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