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    UPGRADE FEE WAIVER

    FloMo

      Within the past two weeks or so, I spoke with a Verizon Customer Service Representative who guaranteed me that Verizon would waive the $30 upgrade fee if I were to purchase a smart-phone from Costco and sign up for a two-year contract. When I called Verizon today, the Customer Service Representative and her supervisor both told me that Verizon would not waive this fee.  I have been a Verizon customer for many years and I am disappointed that a business such as Verizon will not stand behind what the original Customer Service Representative told me.  The bottom line is Verizon should honor what the original Customer Service Representative guaranteed to me, that Verizon would waive the $30 upgrade fee.
      She guaranteed me and I believed her. Has anyone had a similar experience?

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