rlanza, I am sorry that you are having home fusion issues. How long have you had this issue? Have we ever filed a trouble ticket for you? Have you reviewed our online resources for Home Fusion? Get more support here: http://bit.ly/NAz8m0
Home fusion is huge rip-off - I was talked into this when signing up for Iphone service because it was supposedly cheaper. I just cancelled with a fee of $340 just to cancel, and had racked up fees of $360 last month just for average use of Netfix. Verizon's response? We'll give you a credit of $100 because it would lack integrity to do a full refund.
With the purchase of a new phone to work with the Home Fusion system, I am out:
Total of $760!!! Sure helped to get that $100 credit.....not!
I believe I was the victim of Verizon's mis-leading sales pitch.