3 Replies Latest reply: Sep 18, 2012 8:29 PM by rhytmblues RSS

    Mail box is full and cannot accept messages. Not.

    rhytmblues

      My daughers iPhone voicemail message says it is full and cannot accept any messages. All messages have been deleted. The the "deleted messages" area is also empty. Please advise next step, I presume from Verizon? Thanks

        • 1. Re: Mail box is full and cannot accept messages. Not.
          gina7239

          Verizon would say its apple but I don't think it is. It's apple who created the visual voicemail. It's not the same system as the vzw visual voicemail.

          • 2. Re: Mail box is full and cannot accept messages. Not.
            Verizon Wireless Customer Support
                             

            Hi rhythmblues,

            I am so sorry that you can't leave voicemails on your daughter's phone. We certainly want to make suer the both of you stay in communication. Now, if I may ask, when you dial into *86, do any messages play? Apple does make the software for Visual Voicemail on the iPhone, but we do somewhat support it. The next step would be to make sure all the applications are closed on the iPhone and reboot. Please double tap the home button, while on the home screen. At the bottom you will have all the running applications. Then please press and hold on the icons. They will start to wiggle and then you can click on the minus sign to close them out. Make sure that the "Phone" is closed. Then turn the phone all the way off, then back on. Please let us know if you need anything further.

            Thanks!
            MichelleG_VZW

            Please follow us on Twitter @vzwsupport

             
            • 3. Re: Mail box is full and cannot accept messages. Not.
              rhytmblues

              Hello MichelleG_VZW

               

              My daughter dialed *86 and no messages played. She closed all the apps as

              you suggested and rebooted, but there was no effect.

               

              She next did a *228 and selected option 2 update. That seemed to do the

              trick.

               

              Thanks for your help.

               

              Rhytmblues

               

               

              On Mon, Sep 17, 2012 at 6:11 PM, Verizon Wireless Customer Support <