1 Reply Latest reply: Sep 16, 2012 8:22 PM by Verizon Wireless Customer Support RSS

    NO INTERNET SERVICE

    Pilot12

      Yesterday my Lucid lost all internet signal after I walked outside of my house.  Once I got back home it went right back to 3G, and then Wi-Fi, and it did the same thing this morning. What is going on?

        • 1. Re: NO INTERNET SERVICE
          Verizon Wireless Customer Support
                           

          Hi Pilot12!

          It's a bummer to lose your internet service! I'd really like to help you! Since posting, has this issue occurred again? You mentioned that you get a 3G signal, then Wifi. Do you ever get 4G (or are you not in a 4G coverage area)? What is your zip code?
          Please try turning off Wifi, then remove the battery and SIM card for about a minute, and reattach/power on. Once this is completed, please monitor the device and let me know if you need any further assistance. Thanks much!

          Christina B
          VZW Support
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