Rep said it was because my computer was on and browser had not been shut down
Chances are good that this is the best explanation that you will find for your problem. Even though you are not actively surfing or consuming data your devices and application may still be chatting on the internet. The best thing to do in these situations is to shut down your 4G/3G connection when you are not using it, or at the very least until you can identify and stop the leak.
Example of Good Data Habits:
- Avoid Video, use low def options if necessary
- Avoid Streaming music, use low def options if necessary
- Avoid High-res pictures, use low def options if necessary
- Close down your applications when you are done using them
- Disconnect from the device when you are not using it
- Check in on your usage frequently until you understand what impact your habbits have on the plan
- Turn off automatic updates for any programs or services
- Secure your device by changing the default connection credentials to custom values
I was just hit with a $2,490.00 bill for my first month use on the new Share All data plan!! When I changed plans Verizon mistakenly backdated my new plan a month prior, so it overlapped with my existing plan. This set off data overage alerts immediately on my new plan. I called Verizon and they agreed it was a mistake and credited me the bogus charges . In the meantime, I still received data alerts for the next 2 weeks, so I called Verizon back to see why I was continuing to receive the notices. 20 days into the plan I was told I was 189 gigs over my 2gigs I had signed up for!! I had ignored the alerts because I believed they were from the original billing mistake. When I purchased the jet pack no information or instructions were given on using the wi-fi jet pack. At the time I purchased the jet pack I explained my main purpose was for internet usage. I was told twice by Verizon reps that 2 gigs would be sufficient for me based on my past history usage. It was only when I received my bill and called Verizon the reps then explained you can't do hardly anything on the computer with 2 gigs. They also informed me I had to shut the jet pack off when not in use, even take the batteries out, and shut off all computers as well. This is not even useful. I have a security system and phone jack that won't work unless connected. I won't use the jet pack anymore. Verizon offered to credit me only $300.00!! As an added insult I had to sign a 2 year agreement with the new plan and if I cancel early I will be hit with a cancellation fee as well! I have been a Verizon customer for many years, but after being misled, misinformed and mistreated I will cancel as soon as I can, friends and family as well!
Here is the best solution for you, you need to take action to nip this before it gets out of hand. In addition to your hotspot get a Pepwave Surf Mini and Peplink Balance 20 Router and then you will be able to monitor LIVE usage before verizon gives you the status. You can watch what computers connects, who is on, and what data is being used, Hourly, Daily, Monthly. You can get the Gear at 3Gstore
See my screenshot