I've had the s3 for a little over a month now and I am having trouble when entering my password for voicemail. I will move the phone away from my ear, hit the "show keypad" icon and then when I start to enter my password, the screen flashes on and off and with it doing this - it takes me like 10 or more times of trying to enter my password before I can do it where it accepts it. Anyone else have this trouble? what should I do?
I am having this same problem! I try to check my voicemail by either pressing the voicemail notification icon or by pressing 1 (or dialing *86). Then when I go to enter my password, I can only get one number entered before the keypad disappears and the screen goes dark. I have been having to check voicemail from my office phone, which is not helpful since I am usually out-of-office when I need to check voicemails.
I have also tried changing my voicemail call settings so that it will auto-dial *86(pause)(pause)**** (that would be my 4-digit password), but that does not work either.
I called Verizon twice about it and they claim they haven't heard of this issue before! The last time I called they made me remove battery and sim card and then put it back in for a reboot. We then tested voicemail/keypad once while the Verizon person was still on the phone (a different phone) and it worked that one time, of course. Then I go to check voicemail again and it doesn't work! I have also had this issue (keypad disappears) during a few other non-voicemail calls that require entering in numeric information during the call. This is a weird issue and I'm upset that my brand new phone has such an obvious glitch.
I was also told that since my phone is still under warranty I could probably get another phone but it would REFURBISHED. That upsets me too. Anyway, if other Galazy s3 users are having this problem, getting a new-used phone to replace mine probably wouldn't resolve the issue.
Verizon/Samsung - please help!
We need to get you access to the voicemail.
Thanks to demmo86rt for the wonderful tip on how to set up auto entry for the voicemail.
For people who prefer to enter the password manually, try to check Screen timeout settings under menu-->display--Screen timeout and change the value accordingly. Is this the only screen that times out?
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I just found out that you need to turn off your phone occasionally in order to have it reset I have only turned off my cell phone once in the past two weeks.
Also, use your thumb(s) while holding the phone so it does not cover up the sensors on the top of the phone!
Love this phone!
I just got the S3 phone and noticed this same problem with password entry to voicemail using the keypad. The keypad disappears when you go over the two little circles to the left of the front facing camera. I can enter my password if I stay far enough away from these two circular sensors. Since I just got the phone yesterday, I haven't had time to figure out what these sensors are for.
So as I hold the phone in my left hand, I can enter my password with my right hand as long as I make a fist and open and extend my index finger to touch the numbers on the key pad. Hope this helps. But...this definitely is a glaring defect. How did this pass quality control??
Those two circles (out at least one of them) are probably the proximity sensor. Normally this completely turns off the screen while in a phone call with the phone to your face to prevent accidental face presses while on the phone. Not sure why it would collapse your keypad, though.
There isn't any reason to cover those sensors, those are the ones that blacks the screen when you place the phone to your face. If you make sure not to cover those and just input the password you should be OK, I haven't had any issues with the screen blacking out like that for me.
Holding it away with my hand in a fist only allows me to type in the numbers, still unable to get to retrieve my voicemail after typing it in. It is like it does not recognize my key pad - going to the verizon store at lunch today and will let everyone know what the deal is.
There is no reason that those circles should not get covered up. You shouldn't have to hold your phone that far away to enter your password. This isn't the only time I have problems with it. I've also had problems while using automated systems when I need to enter a number. This is a major defect and along with other small issues, it reallllly makes me wish I had stuck with my iPhone 4 and not signed a contract for the s3. The only redeeming quality it has is the voice command for texting.
The issue isn't the distance you hold the phone, its more like how you hold your phone. As long as you do not hold the device that will cover those sensors at the top it shouldn't be a issue.
Once again, I am not having this issue so its a bit hard to identify what is happening differently to cause this issue for you.
Thank you!!! I have struggled to find a solution for this problem on my last two Samsung phones where the keypad disappears after I enter the first digit of my four digit voicemail PIN. Sure enough, curling in my fingers and staying away from the proximity sensor solved the problem. I has assumed it was a bug in the software.
when was the last time you calibrated your gyroscope? Idk if it will make a difference but maybe your phone thinks it is angled at a certain degree so it turns off the display. They Gyroscope calibration setting is under the display settings at the very bottom. Also try turning off SMART STAY