The mobile hotspot feature is one of my favorite features on my smartphone! It’s probably the easiest way to stay connected with multiple devices while on the go! Since I used this service almost daily on my Galaxy S III, it will be my pleasure to assist you so you can take full advantage of your device! Can I assume that you are not having any issues with browsing the web on the device’s browser? If so then this maybe an issue and I would need to know of any error messages that you get. If you are not having any browser issues then please check these settings under the mobile hotspot menu.
• Change the Network SSID. (Highly recommended)
• Unhide your device if hidden
• Confirm that the Security setting is WPA2 PSK
• Change the mobile hotspot password
• Update the Allow Device List
After you have completed the step above, please verify if the mobile hotspot is working properly. If not then we may have to do a factory reset on the device. To complete this reset, I have posted a link for your review.
Once you have completed the factory reset, the device will need to be reactivated and re-setup. There is a brief tutorial that will walk you through this process. After you completed the device setup, please test call voice and data features, including the mobile hotspot service, before adding any apps or information back to the device. Once you have done so then please share your findings as another community member may get some value out of your discovery.
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