3 Replies Latest reply on Aug 14, 2012 2:36 PM by Verizon Wireless Customer Support

    Forgot Pin/Password


      I have been requested to provide my Pin/Password to find out if I am eligable for upgrade.

      But I have forgotten my Pin.....

      Where do I find my Pin/Password (It seems the Password is not the same as my login password)


      Any help would be greatly appreciated..


        • 1. Re: Forgot Pin/Password

          They are probably asking for your Google account password.

          • 2. Re: Forgot Pin/Password

            The PIN is probably the same as the 4 digit PIN you use when calling in to make changes to your account.  You may be able to call CS as see if they can reset it or send it to you.

            • 3. Re: Forgot Pin/Password
              Verizon Wireless Customer Support

              Hello BoomerBud,
              I can help you reset your password and view your upgrade eligibility date!  How are you requesting your upgrade information?  Via a call to customer service, online or through your mobile application?  Please share, so I may advise the appropriate steps to reset.  Please keep in mind you can easily view your upgrade date by dialing #UPG send from your mobile device and you will receive a free text with your upgrade date.  I look forward to hearing from you soon!  Thank you!

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