I owned a Droid Pro and recently "upgraded" to a Samsung Galaxy S3 on July 21st. I went from 5 bars down to 0 or 1 bars within my home. I finally realized how bad the coverage had gotten on about Day 18 after the upgrade - 4 days after I could no longer return the phone.
Verizon's suggested I buy a network extender (also made by Samsung - big surprise there) for $250.
I want to return my phone. I love the other functionality of the GS3, but if it doesn't work as a PHONE (I had good reason to believe Verizon's towers would work here because of my Droid Pro) I want it replaced with something that DOES. Verizon's customer service has been amazing up until this point, but now I'm starting to feel like they're sitting back with me "on the hook."
Any suggestions? Any similar experiences?
According to the Verizon rep i spoke with a couple days ago, Samsung is "on top of things" and will be rolling out the fix on or around Sept. 1st. He said it will be rolled out in stages, soooooo........no one really knows which batch of phones will be updated first and when. Oh, and my cell reception ***** too with the SIII, after having excellent reception in the exact same location with my aging droidx. But i like everything else about it, it's just a terrible phone at this point.
Whether 14 days is long enough or not isn't the point. That is Verizon's policy, one you agreed to when you upgraded. Also. it would seem to me that at some point within the first 14 days most people would have tried to use the phone at home. Especially if they knew that was their return window. If you were unaware of Verizon policy, you should read contracts before you sign them or at the very least ask some questions.
If Samsung is "on top of things", why is it that so many people here, who have contacted Samsung (including myself), have been told by Samsung reps/tech that "nobody else has reported issues with this phone" ?????
And how is this mystery software update supposed to fix a weak antenna? Wouldn't a better antenna be the solution?
I read (somewhere on this forum) that 1 person purchased and downloaded some type of signal-booster app. He said it solved the problem. But another user, who followed his advice and tried the same thing, had no success.