To start, I am not a Verizon customer, and am somewhat grateful for this experience, as I am questioning my judgement. I have just purchased two Galaxy Nexus, from Best Buy. I had my credit bureaus all locked. Before applying, the locks were removed. I still received online errors, as I proceeded with the application.
I made contact to Best Buy and they conferenced in Verizon. Verizon wants to verify my identity. Ok, cool, I have worked closely with Section 326, of the Patriot Act, KYC. I am also familiar with FCC requirements. I expected to be asked credit history question, via a third-party tool, such as VerID. The Verizon agent said there were no questions, within their tool - I have been verifying information through these means, since I was nineteen. The agent was probably too lazy to read of the questions and choices, or simply inputted the information incorrectly, but that has to been done multiple times, before one is locked out of verifying that identity.
So, the agent provides an email address to digitize the email to fax. The requested documents; government issued POI and utility bill. Ok, that is two of the three required documents for KYC. Obviously, my SSN was a hit; thus, third-party verification is possible (LexisNexis, FastData, VerID ect..). I email the documents, because I understand. Minutes later email is returned, as undeliverable, haha, go figure CS reps (I have been there, and the lies flow like the Nile).
However, the Best Buy agent gets authorization to proceed. I pick up the phones and Verizon is requesting the same information, again. I fax it to them. My proof of address is not accepted, which is a credit card - already complete their due diligence, more so than my power company. I try to supply my credit bureau PIN, and everyone gets confused at Verizon. Go figure, trying to comply with requirements or back-end policies, and then have no understanding of procedures.
I was understanding and by all means polite. I have two phones that are not active and still no service. How do I proceed with Verizon, to rectify this issue? I am not providing the documents, anymore; use my PIN to access the reports, if for some reason, after the locks were removed, they still cannot view them. I intend on investing one hour more on completing this process, or I will retract my application.
Please advise, folks.