I am showing $50 in my account balance, which is my monthly fee, but for some reason it is saying my monthly unlimited plan has expired. I have been trying to get a real person on the phone for over an hour now to no avail. 611, even if I push 0's, eventually says "We're sorry YOU'RE having trouble, goodbye", as does 1-888-294-6804 and 1-800-922-0204. Someone please help! I am furious and in tears! This is my only phone and can't afford to pay by the minute. I shouldn't have to drive to a store, in tears and angry, to talk to a real person. I am VERY disappointed in Verizon Wireless customer service.
Try this it usually works for me Dial the Prepaid Customer Service 1-888-294-6804 when the 1st recorder message starts push # 4 then when the next message starts push # 4 again, when the mext message starts push # 5 this will take you to a human voice. You don't have to lesson to the whole message just click the numbers as soon as the message starts, it saves alot of time. Good Luck.