Jwdds1, I know how frustrating this must be and I’m here to help! You’ll be up and running in no time.
Is your phone still stuck on the startup screen? Did this happen when attempting to update the software? Has there been any damage to the device?
If removing the battery did not fix the issue then you may need to perform a hard reset bit.ly/oV4Meh. If you’re unable to hard reset using the preferred method try the alternate method.
If the phone does not power on after the hard reset we will need to look into replacement options. Please post back if you need further assistance.
Follow us on Twitter @VZWSupport