It is now June of 2014. I have the same problem and it appears that this has never been repaired. The Backup Assistant is wrought with problems and failures. Backup Assistant once erased all of my contacts. The 'live help" in the office here in Germantown, MD had no idea as to how to recover the data. The program is a sham if it has not been repaired in over two years. Indication is that Verizon has no intention of servicing this problem.
I'm sorry to hear about the trouble you're having with printing your contacts! I definitely want to make sure you can get the details you need from your online contact info. Are you able to export the contacts instead? This may allow you to format them in a way you'd prefer to print them. http://vz.to/19joHKi
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