Do a Soft Reset: Here is How..
Thank you B33 for your suggestion. I appreciate your help.
@PJP12, were you able to perform the soft reset as B33 suggested? This should have restored the screen on your phone.
May I ask what app you were using when the phone froze? If it was a third party app you may want to consider removing it if it is causing the phone to freeze.
Please post back if you were unable to soft reset your device. I’ll be more than happy to further assist you.
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@John B - You appreciate B33's help? If it weren't for the other users there would be no help. @PJP12 's issue was logged TWELVE days ago.
>Just to add to the post. This site is a peer to peer or a Customer to Customer site. It has never been intended a place for expedient answers from VZW directly.
VZW has many avenues for a quicker response. Social Media, 800-922-0204, or even the Contact Us button in the upper right hand corner of this screen.<
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Hi. Sorry I'm cutting in the middle. I had the same problem with PJP12. What was worse was that the screen blacked out and I had absolutely no idea what was showing when it blacked out. I thought the phone died for a second. But then, I received some text messages with notify sound. But I couldn't get the screen back up. And as PJP12 said, the battery is built in and I couldn't take it out. B33, your suggestion finally helped me. Thank you very much. I have to say that ever since the update about 2 weeks ago, my phone freezes 3 or 4 times A DAY. It is the biggest piece of ****. I wish to return this and get another if I can.
Yea i understand your Frustration: What this OS has turned some of the phones into: My Niece's Husband has a Sprint Galaxy SII Epic Touch i think that's it and he said this OS turned what was in his mind a Good phone in piece of Crap he Further went on say the Screen that was Cracked 4 months ago doesn't even comepale to what he has to put up with the OS he Said if he could Finish it off he Would = put it out of it's Misery he would..