9 Replies Latest reply: Aug 11, 2012 2:02 PM by Minniehaha Branched from an earlier discussion. RSS

    Balance display issue

    cjshahmeran

      I cannot locate the Balance Display option using the directions Menu -> Settings & Tools -> Display Settings -> Balance Display.

       

      My Display Settings menu does not include a Balance Display option.

       

      I asked customer service about this and they had nothing useful to offer. Their suggestion was that I go to a Verizon store and have someone help me find it! lol

       

      I have a basic Verizon Samsung Gusto flip phone, if that matters....

       

      Any advice? Thanks....

        • 1. Re: Balance display issue
          Droid Usrr

          cjshahmeran wrote:

           

          I cannot locate the Balance Display option using the directions Menu -> Settings & Tools -> Display Settings -> Balance Display.

           

          My Display Settings menu does not include a Balance Display option.

           

          I asked customer service about this and they had nothing useful to offer. Their suggestion was that I go to a Verizon store and have someone help me find it! lol

           

          I have a basic Verizon Samsung Gusto flip phone, if that matters....

           

          Any advice? Thanks....

          I just looked through the Samsung Gusto manual, and there is no mention of a "Balance Display" option. Why do you think it should be there?

          • 2. Re: Balance display issue
            cjshahmeran

            Because it's a prepaid phone, and the documentation packaged with the phone gives those directions for keeping track of the balance.

            • 3. Re: Balance display issue
              Droid Usrr

              This is what I see in the documentation for the Prepaid Samsung Gusto:

               

              Account Balance Display

              Account Balance Display allows you to view your balance and

              payment date on your phone. Set Account Balance to Show in the

              home screen or set it to Hide if you do not want it to display.

              1. From the Home screen, press MENU ➔ Settings

              & Tools ➔ Display Settings ➔ Balance Display.

              2. Highlight Show or Hide and press to save.

              • 4. Re: Balance display issue
                cjshahmeran

                Yes, those are the directions I have too.

                However... as I said earlier

                MENU ➔ Settings & Tools ➔ Display Settings ➔ has no option called "Balance Display"

                • 5. Re: Balance display issue
                  Droid Usrr

                  cjshahmeran wrote:

                   

                  Yes, those are the directions I have too.

                  However... as I said earlier

                  MENU ➔ Settings & Tools ➔ Display Settings ➔ has no option called "Balance Display"

                  Maybe the phone was setup for a regular plan, not a prepaid, because I didn't see those directions in the regular phone menu. You probably should go to the store if you want that option on the phone. Otherwise, you could just use the #BAL option to get it.

                  • 6. Re: Balance display issue
                    cjshahmeran

                    Interesting...

                     

                    This phone had never been set up before. I personally struggled to open up the clamshell packaging on this brand new phone.

                     

                    To use the #BAL option, do I key in these characters from the default window?

                    • 7. Re: Balance display issue
                      Droid Usrr

                      You phone dial it.

                      • 8. Re: Balance display issue
                        logath

                        Yes, your prepaid phone has the option for your handset balance display to show on the main screen of the phone, but do you have a prepaid monthly plan, such as the $50.00 unlimited? If yes, then the price plan removes the feature, changing to a daily plan and doing programming on the phone (*228 opt 2) will put that option back in the Menu>Settings & Tools>Display Settings.

                        • 9. Re: Balance display issue
                          Minniehaha

                          Have you tried this MENU ➔ Settings & Tools ➔ Display Settings ➔  Banner and that would put a manner on your home screen with the balance on it.  Mine is an LG Accolade so it might be different from the Gusto