1 Reply Latest reply: Aug 7, 2012 1:09 PM by Verizon Wireless Customer Support RSS

    Not receiving texts on iPhone 4S

    turingmach

      Lately I've been having trouble receiving texts on my iPhone; sometimes they are never received, sometimes they are delayed for hours, sometimes they are received normally, sometimes they are received only after sending a text message (sending the message results in a several seconds wait).  I've done a hard reset, I've done a restore, I've update my iOS to 5.1.1, I've called Verizon.  Verizon hasn't been able to help.

       

      Suggestions?

        • 1. Re: Not receiving texts on iPhone 4S
          Verizon Wireless Customer Support
                           

          Hi turingmach,

          I use messaging all the time, so I understand how important it is for this feature to work correctly! I'd like to ask a couple of questions to get to the root of the issue.

          -Are you using messaging or iMessage with the iPhone?
          -Is this happening with all messages, or a specific number of contacts?
          -Your post mentions sending messages, Are you able to send all of your messages with no problem?

          Please try a soft reset of your device as a troubleshooting step. Follow this link for the steps:

          http://bit.ly/yMPEiv

          Post back with your results, so we can ensure you're OK. Thanks!

          Christina B
          VZW Support
          Follow us on Twitter @VZWSupport