1 2 Previous Next 17 Replies Latest reply: Feb 16, 2013 7:30 AM by EB! RSS

    Mobile Hotspot keeps turning off when activating, any suggested solution?

    Hermitt

      Anyone having issues with the Mobile Hotspot?  I seem to have lost the connectivity when I try to turn on the mobile hotspot.  Initially I got message box about the Wi-Fi getting turned off.  The configuration link is not active to try to change it.  When I try to turn it on, it will come on, then turn off.  This is after I upgraded my phone to ICS.  Please let me know if anyone found a solution to this.

        • 1. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
          EB!

          Hermitt,

              I have the same issue and was looking around the forums this evening for an answer outside of the standard 'reboot' or 'reset  to factory defaults' as neither of those are acceptable answers for me.  See this thread,https://community.verizonwireless.com/message/877311#877311, for someone else having the same issue.

           

          Dave

          • 2. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
            Verizon Wireless Customer Support
                             

            Hi there Hermitt & EB!,

            Having a modem on the go is incredibly important and I want to help fix this! I have a couple of suggestions.

            If it's a setting on the device I would follow these steps:

            Tethering and Mobile Hotspot settings > Mobile Hotspot Settings > Manage Devices > Manage allowed devices

            Make sure that all devices are allowed.

            I would also try changing your Password on your hotspot, deleting the connection on your computer and creating a fresh connection.

            Here are some instructions on deleting your Wi-Fi Connections: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=44083

            Keep me posted!

            Thanks,

            MelissaM_VZW
            Follow us on Twitter @vzwsupport

             
            • 3. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
              EB!

              <Duplicate post deleted for crossposting per the Verizon Wireless Terms of Service.>

               

              Message was edited by: Verizon Moderator

              • 4. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
                EB!

                Melissa,

                    One other point of clarification.  Although I can't speak for Hermitt

                my assuption is that he's in the same boat.  Yes, getting past this

                point "Tethering

                and Mobile Hotspot settings > Mobile Hotspot Settings > Manage Devices >

                Manage allowed devices" at least once has happened, the problem is the

                inconsistency.  When I first got my Razr Maxx in August, I tried to enable

                the Hotspot a couple days after and it would keep failing, exactly like if

                is now.  The phone also got in some mode where it was sucking battery so

                bad it was discharging faster than it was charging.  At this time I don't

                recall what the process was (with the OS Monitor app) that was sucking all

                the battery.  After the phone rebooted (because of losing power from being

                out of battery) the Hotspot starting working fine.  I used it several times

                over the next few weeks and the the 'next time' happened where now it's

                back to the same state again (and most likely the state that Hermitt's

                phone is in), where the Hotspot is starting up with the 'Provisioning

                Server' message that comes up, then underneath the Mobile Hotspot line in

                the Menu it says "Turning Mobile Hotspot on" followed in a couple seconds

                by "Turning off Mobile Hotspot".  When I click on the "Mobile Hotsport

                settings" mneu I see the SSIDand encryption setting that I've used so I

                know it has my settings in there.  With the short duration of 'Turning on'

                & 'Turning off' it is never really 'Up' to allow for me to connect my

                laptop to the Hotspot.

                 

                    Sorry for misspelling your name last time.

                 

                Any suggestions,

                Dave

                 

                On Sun, Oct 14, 2012 at 5:32 PM, Verizon Wireless Customer Support <

                • 5. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
                  EB!

                  Have you come up with any suggestions to get the Mobile Hotspot to start up

                  consistently?

                   

                  On Sun, Oct 14, 2012 at 5:32 PM, Verizon Wireless Customer Support <

                  • 6. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
                    B33

                    You might give this a Try:   Dave

                     

                    https://motorola-global-portal.custhelp.com/app/product_page/faqs/p_country_code/US/p/30,6720,8417

                     

                    https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77297/p/30,6720,8417/session/L3RpbWUvMTM1MDM2Nzk4OS9zaWQvelBpLVhROGw%3D

                     

                    How do I set up and use Mobile Hotspot?

                    Note: A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details

                     

                    You can make your smartphone a Wi-Fi hotspot to provide portable, convenient internet access to other Wi-Fi enabled devices.

                    Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.

                    Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your service provider.

                    To set up your smartphone as a Wi-Fi hotspot:

                    1. Turn off Wi-Fi power by touching Menu > Settings > Wireless & networks > Wi-Fi.
                    2. From the home screen, touch Apps  > Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
                    3. Touch Configure Mobile Hotspot to change hotspot security and configuration settings:
                      • Network SSID—Enter a unique name for your hotspot and touch Next

                      • Security—Select the type of security you want, and touch Save: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.
                      Note: Keep it secure. To protect your phone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.

                      • Broadcast Channel—Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
                    4. Touch Save when the settings are complete. When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Wireless password.

                    When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Wireless password. Troubleshooting tips:Cannot access certain web sites using computer browserIf you're unable to connect to certain sites, try performing a force reboot. If that doesn't work try using a different browser such as Firefox, Internet explorer or Google chrome. Ensure the browser version is up to date. When other devices can't connect to your deviceObtain the MAC addressTo obtain the MAC address:

                    1. Press the Menu key from the Home Screen.
                    2. Tap Settings.
                    3. Tap About Phone.
                    4. Tap Status and scroll to Wi-Fi Mac address.

                    Wireless Lan Supported Specs (Mobile hotspots)

                    • Open (unsecured)
                    • WPA2 PSK (secured)

                    Unable to establish connection with the phone

                    • The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
                    • Re-enter the key on the device to match the key configured on your phone. Make sure that the encryption type and security settings match on the device and your phone.
                    • If WPA2 PSK encryption is in use, check that the key configured on the device matches the key entered on the phone.
                    • "Forget" the connection. This will clear the connection and allow you to reinitialize with the your phone.
                    • Turn off the connection from your device, turn the phone connection off. Turn back on your device first, then wait for 1 minute and then turn on and enable your hotspot to your phone.

                    Connection keeps dropping

                    • Make sure your WiFi sleep policy isn't timing out prematurely on your device. (Found under the Mobile Hotspotsettings > Inactivity timeout)                                                                                                               Inactivity timeout
                      • Wi-Fi sleep policy maybe set to: 15 minutes, 30 minutes, or 60 minutes, or Never Turn-Off; try using NeverTurn-Off, to prevent your connection from dropping (May incur high data charges and overages)
                    • 7. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
                      EB!

                      Thanks B33, although that's not it.  The issue is it HAS BEEN SETUP ALREADY, it just doesn't consistently work after.  It's not my external device (laptop, etc) at issue, it's the Mobile Hotpsot process / service on the phone that's having the problem.  The consistency here is the following:

                       

                      When the Hotspot service / process is starting up (pressing on Mobile Hotspot and with the understanding this has already worked before and the setup like SSID, encryption choice, etc), a popup display will say "Checking Provisioning with the Verizon server", followed by "Turning Mobile Hotspot on" then a couple seconds later "Turning Mobile Hotspot off" right underneath the Mobile Hotspot line in the display.  Additionally in the display at the very top of the screen you'll get a status update of "Tethering or hotspot active" for about a second and then it goes away, whereas if it was working it would stay.

                       

                      This IS NOT an issue of improper setup as I can reboot the phone, or waste even more of my time by resetting to Factory Defaults and it will then start working for a while then will get back into this mode.  This is a software issue with the phone.  On the suggestion above, where it mentions 6.12.173.XT912.Verizon.en.US, I have version 6.16.211.XT912.Verizon.en.US, Android 4.0.4.

                      • 9. Re: Mobile Hotspot keeps turning off when activating, any suggested solution?
                        dimap52

                        This sounds like the Verizon Rremote Access Server (RAS) is not authenticating you and is booting you off.

                         

                        Dumb Question. Are you subscribed to the Hotspot Service?

                         

                        You might have Verizon (at a store) try to re-provision the service by turning your phone off there, then have them take you off and putting you back on. Then turn the phone on and see if it works.

                         

                        This gimped hot spot software Verizon commissioned for their monetizing purposes is a real pain. They should just use OEM android tethering .apk and just open it up and leave it alone for their customers to use or not as they see fit. But that's just my opinion. Doesn't do much to fix your issue.

                        1 2 Previous Next