I have the same issue and was looking around the forums this evening for an answer outside of the standard 'reboot' or 'reset to factory defaults' as neither of those are acceptable answers for me. See this thread,https://community.verizonwireless.com/message/877311#877311, for someone else having the same issue.
Hi there Hermitt & EB!,
Having a modem on the go is incredibly important and I want to help fix this! I have a couple of suggestions.
If it's a setting on the device I would follow these steps:
Tethering and Mobile Hotspot settings > Mobile Hotspot Settings > Manage Devices > Manage allowed devices
Make sure that all devices are allowed.
I would also try changing your Password on your hotspot, deleting the connection on your computer and creating a fresh connection.
Here are some instructions on deleting your Wi-Fi Connections: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=44083
Keep me posted!
Follow us on Twitter @vzwsupport
One other point of clarification. Although I can't speak for Hermitt
my assuption is that he's in the same boat. Yes, getting past this
and Mobile Hotspot settings > Mobile Hotspot Settings > Manage Devices >
Manage allowed devices" at least once has happened, the problem is the
inconsistency. When I first got my Razr Maxx in August, I tried to enable
the Hotspot a couple days after and it would keep failing, exactly like if
is now. The phone also got in some mode where it was sucking battery so
bad it was discharging faster than it was charging. At this time I don't
recall what the process was (with the OS Monitor app) that was sucking all
the battery. After the phone rebooted (because of losing power from being
out of battery) the Hotspot starting working fine. I used it several times
over the next few weeks and the the 'next time' happened where now it's
back to the same state again (and most likely the state that Hermitt's
phone is in), where the Hotspot is starting up with the 'Provisioning
Server' message that comes up, then underneath the Mobile Hotspot line in
the Menu it says "Turning Mobile Hotspot on" followed in a couple seconds
by "Turning off Mobile Hotspot". When I click on the "Mobile Hotsport
settings" mneu I see the SSIDand encryption setting that I've used so I
know it has my settings in there. With the short duration of 'Turning on'
& 'Turning off' it is never really 'Up' to allow for me to connect my
laptop to the Hotspot.
Sorry for misspelling your name last time.
On Sun, Oct 14, 2012 at 5:32 PM, Verizon Wireless Customer Support <
You might give this a Try: Dave
How do I set up and use Mobile Hotspot?
Note: A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient internet access to other Wi-Fi enabled devices.
Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.
Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your service provider.
To set up your smartphone as a Wi-Fi hotspot:
- Turn off Wi-Fi power by touching Menu > Settings > Wireless & networks > Wi-Fi.
- From the home screen, touch Apps > Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
- Touch Configure Mobile Hotspot to change hotspot security and configuration settings:
• Network SSID—Enter a unique name for your hotspot and touch Next
• Security—Select the type of security you want, and touch Save: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.
Note: Keep it secure. To protect your phone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
• Broadcast Channel—Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
- Touch Save when the settings are complete. When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Wireless password.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Wireless password. Troubleshooting tips:Cannot access certain web sites using computer browserIf you're unable to connect to certain sites, try performing a force reboot. If that doesn't work try using a different browser such as Firefox, Internet explorer or Google chrome. Ensure the browser version is up to date. When other devices can't connect to your deviceObtain the MAC addressTo obtain the MAC address:
- Press the Menu key from the Home Screen.
- Tap Settings.
- Tap About Phone.
- Tap Status and scroll to Wi-Fi Mac address.
Wireless Lan Supported Specs (Mobile hotspots)
- Open (unsecured)
- WPA2 PSK (secured)
Unable to establish connection with the phone
- The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
- Re-enter the key on the device to match the key configured on your phone. Make sure that the encryption type and security settings match on the device and your phone.
- If WPA2 PSK encryption is in use, check that the key configured on the device matches the key entered on the phone.
- "Forget" the connection. This will clear the connection and allow you to reinitialize with the your phone.
- Turn off the connection from your device, turn the phone connection off. Turn back on your device first, then wait for 1 minute and then turn on and enable your hotspot to your phone.
Connection keeps dropping
- Make sure your WiFi sleep policy isn't timing out prematurely on your device. (Found under the Mobile Hotspotsettings > Inactivity timeout)
- Wi-Fi sleep policy maybe set to: 15 minutes, 30 minutes, or 60 minutes, or Never Turn-Off; try using NeverTurn-Off, to prevent your connection from dropping (May incur high data charges and overages)
Thanks B33, although that's not it. The issue is it HAS BEEN SETUP ALREADY, it just doesn't consistently work after. It's not my external device (laptop, etc) at issue, it's the Mobile Hotpsot process / service on the phone that's having the problem. The consistency here is the following:
When the Hotspot service / process is starting up (pressing on Mobile Hotspot and with the understanding this has already worked before and the setup like SSID, encryption choice, etc), a popup display will say "Checking Provisioning with the Verizon server", followed by "Turning Mobile Hotspot on" then a couple seconds later "Turning Mobile Hotspot off" right underneath the Mobile Hotspot line in the display. Additionally in the display at the very top of the screen you'll get a status update of "Tethering or hotspot active" for about a second and then it goes away, whereas if it was working it would stay.
This IS NOT an issue of improper setup as I can reboot the phone, or waste even more of my time by resetting to Factory Defaults and it will then start working for a while then will get back into this mode. This is a software issue with the phone. On the suggestion above, where it mentions 6.12.173.XT912.Verizon.en.US, I have version 6.16.211.XT912.Verizon.en.US, Android 4.0.4.
This sounds like the Verizon Rremote Access Server (RAS) is not authenticating you and is booting you off.
Dumb Question. Are you subscribed to the Hotspot Service?
You might have Verizon (at a store) try to re-provision the service by turning your phone off there, then have them take you off and putting you back on. Then turn the phone on and see if it works.
This gimped hot spot software Verizon commissioned for their monetizing purposes is a real pain. They should just use OEM android tethering .apk and just open it up and leave it alone for their customers to use or not as they see fit. But that's just my opinion. Doesn't do much to fix your issue.