After Verizon has taken literally thousands and thousands of dollars from me over the last decade, the Galaxy S3 is the last straw. I bought this phone 2 days ago and the screen shattered less than 5 hours after having it. Yes, it dropped from about 12 inches high, but it is ridiculous that a cell phone is this fragile and Verizon nor Samsung will stand up behind their product. A cell phone falling off of a table in my living room onto carpet is not abuse, nor is it something that is unexpected to happen. I have the "flagship" android phone from verizon that was just released and it looks like garbage already. This is unacceptable.
PLEASE, DO NOT GET THIS PHONE! I have been a customer with Verizon for over 10 years with a $200 family plan per month and the only option they gave me is to upgrade another line on my plan and pay another $199 + upgrade fee + taxes + extend another lines contract to replace a phone I had for less than a day. I have been through many smart and non-smart phones and never have I ever seen a phone that literally shatters with minimal use. This is obviously not an isolated incident...if you google S3 broken glass there are thousands of results.
yes there are many testimonials on the web stating just how fragile this phone is. from getting scratch to shattered glass. mine arrives tomorrow and the first thing i will do is put a case on it. what a let down since the my droid charge is more than a year old and is still going strong.
http://www.youtube.com/watch?v=rGQOhVGFbyk&feature=youtube_gdata_player I've only had this phone a week. Not sure if this will post as a link, but it's a GS3 torture test. They dropped it several times, subjected it to water, heat and cold. This wasn't Samsung or Verizon doing the tests. It doesn't help you, but I respectfully disagree. It's not a fragile phone.
The video is pretty convincing...... What I personally think is happening is that many people are trying to stuff this large 4.8" screen into a pocket. Hence when someone sits down with something that big in a pocket, there is a lot of stress and flexing that would occur. This is not a phone for a butt pocket or front pocket. Not to totally discredit some who claim that a drop has damaged theirs, I would imagine that a perfect strike could damage any phone. I was personally amazed with vid posted above.
I almost disagree because the video didn't convince me. I have the phone and haven't had any problems with the screen (I haven't dropped it, either). I still find it hard to believe that you could drop the phone from that height three successive times and the screen didn't crack. Maybe marble is kind to glass...nah, still don't believe it.
cnet has lost credibility with me in the past anyway. Why did she keep saying that the phone turned on when it was really only waking from the sleep state (except for after the drop and water tests)?
Video recordings can be altered. I know what images I saw, but that doesn't mean that the phone with no cracked glass is the same phone that was dropped. As I said earlier, I don't trust cnet.
Your moon example isn't the greatest comparison. The earth looks flat to me, but I'm sure that it's round.
droidsw I'm not trying to argue with you. I just made the statement that the video doesn't convince me of anything. If other people want to believe what the video says, that's fine. It seems like others don't want to believe the experience of the OP, while I am more inclined to believe the OP.
There are several factors which could cause the screen to break when the phone falls off of the table onto carpet. One factor would be that the phone was defective to begin with, and this defect is not common across all Samsung Galaxy S III phones. If this defect allows for extra vibration around the glass, a slight bump to the OP's phone may shatter the glass while a slight bump to mine wouldn't. Maybe the table was higher than 12 inches off the floor. Maybe there is worn carpet and thin padding on top of a concrete floor that makes this floor harder than most carpeted floors.
I'm trying to understand what your conspiracy theory is. Is it that people were used to abusing Motorola phones in the past and therefore, don't know how to handle Samsung phones or is it that these people are Motorola plants trying to discourage sales of a competitor's device? Or something else?
Nor am I arguing with you. I think the OP is acting as though their phone was the first smartphone to ever have a broken display.
My "theory" isn't mine, actually. A friend that owned an iPhone, then a TB, then back to an iPhone, rarely browses this form OR the Android section.
He told me he was curious about the feedback on the GS3. He asked why there's no section for it and made an interesting comment after reading through some threads.
"I noticed a lot of the complaints about it seem to be from people that left Droid 4's, Razr's, Razr Maxx's. Why would they leave such current phones".
My reply was "Moto fanboys are second only to iPhone fanboys. I don't believe they gave up those Moto treasures they so dearly covet, either".
Hey, you can watch a video and claim it's been edited......I can believe there are trolls in this forum.
OK. I haven't noticed Motorola fanaticism, so I wouldn't have made the connection. Motorola definitely doesn't have many fans on T-Mobile's forum (because of the Cliq) and Motorola doesn't receive many comments on AT&T's forum. I would expect more Motorola comments (good and bad) on VZW's board because Motorola makes the devices that receive the most marketing and attention from VZW.
I also see people leaving current phones all the time (especially when I look in the mirror!) on the forums, so I would not have noticed it because of that, as well.
Around these parts.......let's just say there are some that won't tolerate any negative comments towards that brand. It's always user error, app error, even an error on the shortstop, but it CAN'T be that (aforementioned brand's phone's fault).
Dagdammit, I let myself go there. Enough of the buggy glitchy past. Enjoying my GS3 now.
To all of you who think this phone isn't fragile, I hope you have better luck than I did. 4 hours and a trip off my living room table is all it took to shatter the glass. I am just telling you my experience, and remind you to google this topic to see how many other people are in a position like I am right now.
FirI just upgraded my phone and as really wanted the GS3. I sometimes carry my phone in my front pants pocket (loose fitting jeans). The idea of this BIG THIN phone in my pocket and sitting down does not sit well in my mind. The glass is very thin and very hard which makes for very poor deflection strength. This combined with the very large surface area of the glass makes it much easier to break. That was the main reason I did not choose this phone.
Were you given the option to have it repaired? Just wondering what it would cost to have the screen replaced.
You know dropping it on the corner will break most of these screens... Regardless if it is Gorilla Glass or not. GG is not break/crack/scratch proof. It's RESISTANT. Glass falling flat has a less chance of it breaking, than when it lands on a corner. There is more weight and gravity involved when landing on a corner.
That is Very Correct tidbits there's never a guarantee it will land Flat and the way there making these phones with little to know protection around the edges. The best bet for any of them is a Protective Case No matter how un-convenience they are or they Look bottom line you don't want your pretty stuff broke buy a Case..