My Rhyme has not alllowed a software update since 11/26/11. There are several bugs with the phone that I am hoping will be fixed with the software update but I am unable to update. I have tried via 3G and Wifi. I also have seen a recommendation to try and put the phone in safe mode. However, when I try to do it, the phone does nothing. I have been to the Verizon store and they really don't know. They could only recommend a hard reset which I would prefer to avoid if at all possible. Any ideas? Really disappointed in this phone!
Emery94, Don’t worry because I’m here to help.
I do show that the most recent software update for this phone was released on April 9, 2012. The updated version is 2.20.605.3 710RD. What software version do you have on your phone?
How are you checking for a software update on your phone? On the main screen select Menu > Settings > Software Update > Check New.
What happens when you select Check New?
If you have the most current software version, please provide more details regarding the issues you are having. I’ll be more than happy to further assist you.
Follow us on Twitter @VZWSupport.
I am having the same issue. Everytime I try to check for a Software Update, I get this message:
Check for Software Update
under Settings when service is
Under Software Information:
Software number: 1.26.605.11
PRI Version: 2.67_002
PRL Version: 52501
ERI Version: 5
I have checked for the software update under the Settings. I receive "Server Unavailable Check for Software Updates under Settings when service is available". I have tried to access both while under 3G and Wifi with no success.
Android Version: 2.3.4
HTC Sense Version: 3.5
Software Number: 1.26.605.11
PRI Version: 2.67-002
PRL Version: 52809
ERI Version: 5
My daughter's rhyme has the exact same issue, I have gotten it into safe mode and get the same server unavailable message. I have seen other Verizon support responses asking to remove the battery, not a very thoughtful response since yes you can see the battery by removing the back cover but it is impossible without causing damage to the phone itself to remove the battery from a rhyme, at least by the customer. Any ideas would be greatly appreciated. If hard resetting the phone is sure to work then I will accept that option, I just don't believe that anyone at Verizon is paying attention.
I purchased my Rhyme in November of 2011 and have absolutely hated it since after the first month. I have tried numerous times to update the software in the time I have had it and every time I take it to the store they tell me they cannot help me even though the last software update was done on 12/01/11 and the status was failed anyway and that is RIGHT after I bought it. When I try to check for new software it starts to look and then it tells me that the server is unavailable and to try again when it is. I have a hard time believing that the server has been unavailable for over a year...
My status says:
Source Verizon Wireless
Status Download failed
I have tried to clear my cache, download the new market and pretty much everything else over the last few months that I have found on this board. I think what frustrates me the most is that when I go into Verizon they basically look at it a few minutes and say they can't help... It has been this way since I got it pretty much but there has been no damage to the phone or anything and I have the insurance... for what reason?!
Hey there rleigh,
Software updates are important for our phones to stay up to date and running smoothly so it is important to get yours to update right away.
The last update for the HTC Rhyme was released on April 12th 2013 and it is software version 2.20.605.13 710RD.
Which software version are you currently on,http://vz.to/yIYT0E?
If you are still unable to to do the software update, please complete a hard reset,http://vz.to/xCo3Hk. Once the phone is all set up again you should be able to update the software.
Keep us updated with results.
Follow us on Twitter @VZWSupport.
I was tired of waiting for a response from Verizon. I ended up doing a hard reset and it did allow a software update afterwards. However, I had to reload all of my apps - what a pain!! So far seems to be doing okay. Apparently the Midwest lost data over the night so I have had some trouble but I am unsure if it is due to the phone or the date outage. Time will tell. I can't wait until my upgrade. Unfortunately it isn't until next July
Same exact issue here - the update failed on 11/29/2011 and the perpetual message is that the server is unavailable. Horrible consumer experience to need to do a hard reset in order for the thing to work. Also, very disappointing that 4.0 still hasn't rolled out despite the tease of June-July being announced as the landing time frame.
This is exactly why I'm upgrading in October to the iPhone. I'm DONE with Android. Never had a problem with my iPad and iPod. Should have gotten the iPhone when I had the chance.
And yes, I'm having the exact same server unavailable issue with my HTC Rhyme and it does appear that no one has a solution. I don't think it's Verizon's fault - I think HTC just puts out an inferior product.
Oh, and I performed a hard reset on my phone a few weeks ago following another issue, and it did not fix this server problem, so I wouldn't recommend doing it unless you have tried everything else first.
Thanks. I tried doing that a few weeks ago and it didn't work. I finally got the update to work last night, though, after I updated my Android Market to Google Play. After that update went through, I was able to get the server update. You'd think VZW technicians would know to tell people they need to have Google Play on their phones first! Geez.