3 Replies Latest reply: Jul 12, 2012 4:30 AM by jco23 RSS

    Droid won't turn on


      Over the last few days, I've been having a ton of problems with getting my Droid to charge--mostly it just seems to not recognize the charger (I've tried the one it came with as well as my car charger).  Since I haven't been able to charge it fully, it finally ran out of battery a little while ago... and now I can't get it to turn on at all.


      I already ordered a replacement and it should be here tomorrow, but is there anything I can try tonight to get it to turn on?  (I was in the middle of backing up a bunch of text messages.)


      What are the chances that this is a battery problem, and that the replacement won't work properly because it will be the same battery?


      And finally, can I still do a factory reset if the phone won't turn on?  I will have to return this phone and obviously I'd like to wipe it before I do so.


      Thank you!!

        • 1. Re: Droid won't turn on

          well, if the phone won't turn on, then you really cannot do anything with it.


          however, it very well could be a battery issue.  here what I would suggest:


          make sure the battery is in the phone properly and plug the phone into a wall outlet (not a computer).  let it charge for at least 2 hours.  you should eventually see the battery pop up on the screen.  after about 2 hours, it might automatically turn on and boot up.  if not, then try turning it on.  if you get a little anxious and want to try to turn it on before the 2 hours is up, that will be fine, nothing will explode or break (just leave it plugged in though)


          if that fails, then try taking the battery out and plugging the phone in the wall and then turning it on (after waiting a few minutes).


          if that fails, then when you get your new phone, charge that battery all the way up and then place that battery in your old charge.  if the phone then boots up, the issue was with the charging port and not the battery.


          once you get your old charge back up, then you can do a factory rest.


          hope this helps.

          • 2. Re: Droid won't turn on

            Thank you!  I'll leave it plugged in until I get back from work and see what happens.  I'll end up going to the store later today anyway, I think, just to see if they have any ideas.  Fingers crossed that something works!

            • 3. Re: Droid won't turn on

              on the edge of my seat....  j/k