I think they meant CBW Productions as mentioned on this support page for the steps for users without Visual Voicemail.
Here's your answer on forwarding a voicemail from an Apple phone.
As it appears that you work for Verizon, can you have then add the capability for iPhone 4s on the Verison Wireless network to:
1) Forward voice mail on a iPhone 4s to another phone number? AND/OR 2) Copy voice mail file from iPhone 4s to iTunes so it can be attached to an email to send to another person?
You can do this with Blackberry devices so please add the same capability to iPhone 4s.